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DTSTART;TZID=Europe/Amsterdam:20200310T090000
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DTSTAMP:20260416T023346
CREATED:20190928T062704Z
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UID:10000602-1583830800-1584032400@global.hsmai.org
SUMMARY:Excelling at Customer Centricity\, the ECC Programme in Oslo
DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for participants to become enablers of a culture of customer centric excellence\nComing up in Oslo\, March 10 – 12 from 9 am to 5 pm @THE THIEF\n \nFrom our ECC Programme in London in September \n\nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainer:\nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n\n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training and certification: €2 450 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each. \nDue to economical support from NHO Reiselivs Utviklingsfond\, members of NHO Reiseliv and HSMAI get a special price if your company is a member of both HSMAI and NHO Reiseliv.  \nExecutive Coach Training and certification for HSMAI member and NHO Reiseliv member (you need to be a member of both organizations!): €1 225 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each. \n  \nAre you interested in joining?\nPress here to sign up or contact us at postbox@hsmai.eu
URL:https://global.hsmai.org/event/excelling-at-customer-centricity-the-ecc-programme-in-oslo/
LOCATION:THE THIEF\, Landgangen 1\,\, Oslo\, 0252\, Norway
CATEGORIES:Ecc Programme
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
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DTSTART;TZID=Europe/Amsterdam:20191112T090000
DTEND;TZID=Europe/Amsterdam:20191112T233000
DTSTAMP:20260416T023346
CREATED:20191025T075819Z
LAST-MODIFIED:20191112T104243Z
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SUMMARY:HSMAI and Cvent in Berlin
DESCRIPTION:Hospitality Leadership Summit BERLIN\n \nWe would be thrilled if you would join us for this exclusive\, invitation only\, breakfast round table. During the summit we will be discussing the latest trends within\, the MICE world\, leading a successful sales team and maximising the MICE tools available\n \n \nPress here for more information and to sign up!\n\nFrom HSMAI you will meet Michael Hucho. He will be presenting Customer Centricity – a digital or a human challenge? \nMichael Hucho\, being a true hotelier since over 30 years\, is an entrepreneurial challenger when it comes to “digital hospitality”. While e-commerce\, online distribution\, loyalty and CRM all seem to be quite technical disciplines in modern hotel cooperations\, it all comes back to what counts the most – the human factor in leadership. Customer centricity is at stake and will be the “make it or brake it“ element for those who strive to play a leading role in tomorrows travel markets. Michael Hucho\, as a leading management expert in online travel\, knows about the necessity of braking outdated organisational silos\, changing work and leadership culture and how to set a clear focus on the key opportunities for future success. \nMichael Hucho\, Member of the HSMAI Region Europe Customer & Distribution Advisory Board \n\n \nMeet also Kathleen Garcia\, Vice President Hospitality Cloud \n 
URL:https://global.hsmai.org/event/hsmai-and-cvent-in-berlin/
LOCATION:Hotel Adlon Kempinski\, Unter den Linden 77\, Berlin\, 10117\, Germany
CATEGORIES:Breakfast Meeting,Ecc Programme
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