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X-WR-CALDESC:Events for HSMAI Global
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DTSTART;TZID=Europe/Amsterdam:20200422T150000
DTEND;TZID=Europe/Amsterdam:20200422T160000
DTSTAMP:20200406T134044Z
CREATED:20200331T131159Z
LAST-MODIFIED:20200406T134044Z
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SUMMARY:HSMAI Europe Live Streaming
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1585641256375{margin-bottom: 0px !important;}”] \nPress here for more information\n[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/hsmai-europe-live-streaming-10/
CATEGORIES:Distribution,HSMAI Live,Innovation,Marketing,Revenue,Sales,Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200422T030000
DTEND;TZID=Europe/Amsterdam:20200422T160000
DTSTAMP:20200330T130606Z
CREATED:20200326T121103Z
LAST-MODIFIED:20200330T130606Z
UID:10000537-1587524400-1587571200@global.hsmai.org
SUMMARY:HSMAI Europe Live Streaming
DESCRIPTION:
URL:https://global.hsmai.org/event/hsmai-europe-live-streaming-3/
CATEGORIES:Distribution,HSMAI Live,Innovation,Marketing,Revenue,Sales,Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200415T150000
DTEND;TZID=Europe/Amsterdam:20200415T160000
DTSTAMP:20200406T134039Z
CREATED:20200331T131154Z
LAST-MODIFIED:20200406T134039Z
UID:10000650-1586962800-1586966400@global.hsmai.org
SUMMARY:HSMAI Europe Live Streaming
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1585641256375{margin-bottom: 0px !important;}”] \nPress here for more information\n[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/hsmai-europe-live-streaming-9/
CATEGORIES:Distribution,HSMAI Live,Innovation,Marketing,Revenue,Sales,Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200415T030000
DTEND;TZID=Europe/Amsterdam:20200415T160000
DTSTAMP:20200330T130605Z
CREATED:20200326T121102Z
LAST-MODIFIED:20200330T130605Z
UID:10000535-1586919600-1586966400@global.hsmai.org
SUMMARY:HSMAI Europe Live Streaming
DESCRIPTION:
URL:https://global.hsmai.org/event/hsmai-europe-live-streaming-2/
CATEGORIES:Distribution,HSMAI Live,Innovation,Marketing,Revenue,Sales,Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200408T150000
DTEND;TZID=Europe/Amsterdam:20200408T160000
DTSTAMP:20200406T134037Z
CREATED:20200326T121101Z
LAST-MODIFIED:20200406T134037Z
UID:10000645-1586358000-1586361600@global.hsmai.org
SUMMARY:HSMAI Europe Live Streaming
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1585641256375{margin-bottom: 0px !important;}”] \nPress here for more information\n[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/hsmai-europe-live-streaming/
CATEGORIES:Distribution,HSMAI Live,Innovation,Marketing,Revenue,Sales,Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20200330T150000
DTEND;TZID=Europe/Amsterdam:20200330T160000
DTSTAMP:20200330T130603Z
CREATED:20200326T121100Z
LAST-MODIFIED:20200330T130603Z
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SUMMARY:HSMAI Europe Live Streaming Monday March 30th
DESCRIPTION:Shifting Gears –\nNavigating the rough terrain ahead and planning for smoother roads ahead\n \nIn this Live Streaming we will look into forecasting and also discuss best practices (or worse practices) from a commercial strategy standpoint. How can we\, in this downturn\, be proactive in planning for a recovery  \nWith everything that is happening regarding the Coronavirus\, we have started hosting live streamings of our events for our members\, on our HSMAI Channel. \nPress here for more information
URL:https://global.hsmai.org/event/hsmai-europe-live-streaming-monday-march-30th/
CATEGORIES:Distribution,HSMAI Live,Innovation,Marketing,Revenue,Sales,Service
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190909
DTEND;VALUE=DATE:20190912
DTSTAMP:20190909T054133Z
CREATED:20190629T113257Z
LAST-MODIFIED:20190909T054133Z
UID:10000576-1567987200-1568246399@global.hsmai.org
SUMMARY:Excelling at Customer Centricity\, the ECC Programme
DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for\nparticipants to become enablers of a culture of customer centric excellence.\nComing up in London\, September 9 – 11 from 9 am to 5 pm\nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n  \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainers: \nMia Touzin Leffler\, Education Adviser HSMAI Region Europe \n  \n  \n  \n  \nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n\n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training: €1950 excl. VAT for the three-day programme per person (excl. travel and accommodation).\nIf you sign up before August 15 you will receive the toolkit worth the value of €500 each. After August 15 the price will be €2450 excl. VAT per person. This will be a small group for about 10 people. \nAre you interested in joining? \nPress here to sign up or contact us at postbox@hsmai.eu or + 44 7951 780976 \n  \n 
URL:https://global.hsmai.org/event/excelling-at-customer-centricity-the-ecc-programme/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
CATEGORIES:Service
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190804
DTEND;VALUE=DATE:20190810
DTSTAMP:20190804T025637Z
CREATED:20190507T163348Z
LAST-MODIFIED:20190804T025637Z
UID:10000569-1564876800-1565395199@global.hsmai.org
SUMMARY:HSMAI Region Europe COMMERCIAL SUMMER CAMP 2019
DESCRIPTION:A great idea\, initiated by the Revenue Management Advisory Board and supported with a lot of enthusiasm by the other Advisory Boards\, is now a reality!\nWe are proud to present you the \nHSMAI Region Europe\nCOMMERCIAL SUMMER CAMP 2019\n4th – 9th of August 2019\nDoubleTree by Hilton\, Amsterdam (Oosterdoksstraat 4\, 1011 DK) \nPress here for more information.
URL:https://global.hsmai.org/event/hsmai-region-europe-commercial-summer-camp-2019/
LOCATION:DoubleTree by Hilton Amsterdam Centraal Station\, 4 Oosterdoksstraat\, Amsterdam\, NH\, 1011 DK\, Netherlands
CATEGORIES:Innovation,Marketing,Meetconnect,People,Revenue,Sales,Service
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