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SUMMARY:ECC – Excelling at Customer Centricity – a HSMAI Certification
DESCRIPTION:
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-a-hsmai-certification-4/
CATEGORIES:Distribution,Innovation,Marketing,People,Revenue,Sales,Service
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UID:10000693-1604415600-1604421000@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – a HSMAI Certification
DESCRIPTION:
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-a-hsmai-certification-5/
CATEGORIES:Distribution,Innovation,Marketing,People,Revenue,Sales,Service
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UID:10000686-1622469600-1622476800@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – a HSMAI Certification
DESCRIPTION:
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-a-hsmai-certification/
CATEGORIES:Distribution,Innovation,Marketing,People,Revenue,Sales,Service
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UID:10000736-1623074400-1623081600@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – a HSMAI Certification
DESCRIPTION:
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-a-hsmai-certification-6/
CATEGORIES:Distribution,Innovation,Marketing,People,Revenue,Sales,Service
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UID:10000614-1623679200-1623686400@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – a HSMAI Certification
DESCRIPTION:
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-a-hsmai-certification-7/
CATEGORIES:Distribution,Innovation,Marketing,People,Revenue,Sales,Service
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210621T140000
DTEND;TZID=Europe/Amsterdam:20210621T160000
DTSTAMP:20260409T104951
CREATED:20210323T125644Z
LAST-MODIFIED:20210622T061238Z
UID:10000620-1624284000-1624291200@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – a HSMAI Certification
DESCRIPTION:
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-a-hsmai-certification-8/
CATEGORIES:Distribution,Innovation,Marketing,People,Revenue,Sales,Service
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20210628T140000
DTEND;TZID=Europe/Amsterdam:20210628T160000
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UID:10000744-1624888800-1624896000@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – a HSMAI Certification
DESCRIPTION:
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-a-hsmai-certification-9/
CATEGORIES:Distribution,Innovation,Marketing,People,Revenue,Sales,Service
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BEGIN:VEVENT
DTSTART;TZID=Asia/Singapore:20221012T130000
DTEND;TZID=Asia/Singapore:20221012T150000
DTSTAMP:20260409T104951
CREATED:20220915T091604Z
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SUMMARY:MASTERCLASS: Improving your Commercial Acumen
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1663205135258{margin-bottom: 0px !important;}”] \nSingapore\nVirtual Masterclass\n12th October 2022\n1 – 2pm \nYou will learn: * How to read\, and gain insights from data and reports and turn that into commercial actions that increase ROI – Philip Schaetz\, CUBE Thinking * How hoteliers can use data to improve ROI The attendees will simulate a hotel commercial team and work through a case study with Professor Sherri Kimes\, Emeritus Professor\, Cornell University * Work through a case study delivered by Ivy Esquero from Hilton[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1627441682878{margin-top: 25px !important;}”][vc_column][mk_ornamental_title tag_name=”h4″ text_color=”#52247f” font_family=”none” font_size=”30″ font_weight=”bold” font_style=”normal” txt_transform=”uppercase” ornament_style=”norman-single” ornament_color=”#52247f”]Speakers[/mk_ornamental_title][/vc_column][/vc_row][vc_row][vc_column][mk_employees style=”classic” column=”2″ description=”false” employees=”24380\, 24375\, 10880″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/masterclass-improving-your-commercial-acumen/
LOCATION:Virtual
CATEGORIES:Classes,Commercial,Events,Leadership,People,Service,Virtual,Webinar
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