BEGIN:VCALENDAR VERSION:2.0 PRODID:-//HSMAI Global - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:HSMAI Global X-ORIGINAL-URL:https://global.hsmai.org X-WR-CALDESC:Events for HSMAI Global REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Asia/Shanghai BEGIN:STANDARD TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:CST DTSTART:20180101T000000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0000 TZNAME:UTC DTSTART:20180101T000000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20180325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20181028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20190331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20191027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20201025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Paris BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20180325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20181028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20190331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20191027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20201025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Oslo BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20180325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20181028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20190331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20191027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20201025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20180325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20181028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20190331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20191027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20201025T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20191107T000000 DTEND;TZID=Asia/Shanghai:20191108T235900 DTSTAMP:20260405T050428 CREATED:20191029T172701Z LAST-MODIFIED:20191107T175640Z UID:10000613-1573084800-1573257540@global.hsmai.org SUMMARY:Maximum Occupancy: Accommodation Industry Conference 2019 DESCRIPTION:[vc_row][vc_column][vc_empty_space][vc_single_image image=”8819″ img_size=”full” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://maximumoccupancy.com.au/registration”][vc_custom_heading text=”HSMAI AT MAXIMUM OCCUPANCY” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1572420941641{margin-bottom: 0px !important;}”]\n\n \n \n \n\n \n from \n \n \n \n \n to \n \n \n \n \n \n\nSESSION: Sales & Marketing Tips for your Meeting & Events Space\nDAY 1\, 7 November at 1:15pm\nYou could have the best venue in the world\, but if no one knows about it or can find it\, then you’ll have a hard time filling your venue.  The competition between event venues is fierce! And getting more competitive all the time. \n\n\nHow can you differentiate your venue from your competitors and get your message in front of your target customer audience? \n\n\nThis session will cover various aspects of how you can better market your venue and maximise your conversion opportunities. You may already be doing some of it\, but you can always learn new ways to improve your business. \n[/vc_column_text][vc_custom_heading text=”SPEAKERS” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][mk_employees employees=”1298\, 8791\, 8795″][mk_button dimension=”flat” corner_style=”rounded” size=”x-large” url=”https://maximumoccupancy.com.au/registration” target=”_blank” align=”center” bg_color=”#669933″ btn_hover_bg=”#52247f”]REGISTER NOW & GET 20% OFF[/mk_button][vc_column_text align=”center” css=”.vc_custom_1572998320669{margin-bottom: 0px !important;}”]\nUse code ‘HSMAI20’ to get 20% off all ticket types \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1572480153428{margin-bottom: 0px !important;}”] \nEXHIBITOR: Visit the HSMAI Booth at Maximum Occupancy\nDAY 2\, 8 November all day\nCome and visit our friendly team who can inform you on what HSMAI has to offer: \n\nJoining HSMAI and becoming a member\,\nVolunteering and ways you can get involved in the association\nHospitality online courses we have\nHospitality Certifications\nExecutive roundtables and training workshops\nOther events including our Cairns Digital and Revenue Workshop early next year\n\n[/vc_column_text][vc_custom_heading text=”HSMAI TEAM” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][mk_employees employees=”1298\, 1300\, 4273\, 6546″][mk_button dimension=”flat” corner_style=”rounded” size=”x-large” url=”https://maximumoccupancy.com.au/registration” target=”_blank” align=”center” bg_color=”#669933″ btn_hover_bg=”#52247f”]REGISTER NOW & GET 20% OFF[/mk_button][vc_column_text align=”center” css=”.vc_custom_1572998343526{margin-bottom: 0px !important;}”]\nUse code ‘HSMAI20’ to get 20% off all ticket types \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_video title=”Overview” link=”https://www.youtube.com/watch?v=cogrUdhbUVs&feature=youtu.be”][/vc_column][vc_column width=”1/3″][vc_video title=”Why you should attend” link=”https://www.youtube.com/watch?v=-6KQ3yaqPV4&feature=youtu.be”][/vc_column][vc_column width=”1/3″][vc_video title=”Sponsors and Exhibitors” link=”https://www.youtube.com/watch?v=MLlmLsi5i3E&feature=youtu.be”][/vc_column][/vc_row] URL:https://global.hsmai.org/event/maximum-occupancy-hotel-and-accommodation-industry-conference/ CATEGORIES:Digital,Distribution,Hsmai Partner Event ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2019/10/maximum-occupancy-logo-e1541484222846.jpg END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20191105 DTEND;VALUE=DATE:20191106 DTSTAMP:20260405T050428 CREATED:20190829T124655Z LAST-MODIFIED:20191004T162002Z UID:10000593-1572912000-1572998399@global.hsmai.org SUMMARY:HSMAI Sales Leader Forum Awards Dinner DESCRIPTION:HSMAI Sales Leader Forum Awards Dinner URL:https://global.hsmai.org/event/hsmai-sales-leader-forum-awards-dinner/ LOCATION:Frisco\, TX\, United States END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20191105 DTEND;VALUE=DATE:20191106 DTSTAMP:20260405T050428 CREATED:20190807T094428Z LAST-MODIFIED:20191004T162001Z UID:10000505-1572912000-1572998399@global.hsmai.org SUMMARY:Hotel Management Company Roundtable DESCRIPTION:Hotel Management Company Roundtable-Invitation Only URL:https://global.hsmai.org/event/hotel-management-company-roundtable/ LOCATION:Frisco\, TX\, United States END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20191105 DTEND;VALUE=DATE:20191106 DTSTAMP:20260405T050428 CREATED:20190807T094428Z LAST-MODIFIED:20191004T162001Z UID:10000503-1572912000-1572998399@global.hsmai.org SUMMARY:HSMAI Chief Sales Officer Roundtable DESCRIPTION:HSMAI Hotel Chief Sales Officer Executive Roundtable-Invitation Only URL:https://global.hsmai.org/event/hsmai-chief-sales-officer-roundtable/ LOCATION:Frisco\, TX\, United States CATEGORIES:Featured END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20191105 DTEND;VALUE=DATE:20191106 DTSTAMP:20260405T050428 CREATED:20190807T094427Z LAST-MODIFIED:20191004T162001Z UID:10000501-1572912000-1572998399@global.hsmai.org SUMMARY:Sales Leader Forum DESCRIPTION:Advance | Elevate | Evolve URL:https://global.hsmai.org/event/sales-leader-forum/ LOCATION:Frisco\, TX\, United States CATEGORIES:Featured,Nationalevents END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20191031T080000 DTEND;TZID=Asia/Shanghai:20191101T170000 DTSTAMP:20260405T050428 CREATED:20190904T131351Z LAST-MODIFIED:20191031T172651Z UID:10000595-1572508800-1572627600@global.hsmai.org SUMMARY:HSMAI Hotel Revenue Workshop – SINGAPORE DESCRIPTION:A unique program put together by the team of Hospitality Leaders from HSMAI’s Revenue Advisory Board. We listened\, now we are delivering.  URL:https://global.hsmai.org/event/hsmai-hotel-revenue-workshop-singapore/ ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2019/09/rev-ready-workshop-banner.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20191029T120000 DTEND;TZID=Europe/Amsterdam:20191029T190000 DTSTAMP:20260405T050428 CREATED:20190731T022728Z LAST-MODIFIED:20191028T075642Z UID:10000495-1572350400-1572375600@global.hsmai.org SUMMARY:The HSMAI Day Holland DESCRIPTION:[vc_row][vc_column][vc_column_text] \nThe HSMAI Day Holland\nPestana Amsterdam Riverside (Amsteldijk 67)\nTuesday October 29th from 12.00 – 19.00\n \nIt is free to attend for members if you are working directly in the Hotel & Travel industry!\nSign up here!\nDESIGN THINKING\n \nDesign Thinking was the main topic for HSMAIs Curate last month in London. Due to the great feedback we will put focus on this topic in several cities in Europe\, starting with Amsterdam! \n  \nDESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. We will have interactive discussions\, and collaborative brainstorming. \nDesign Thinking – Human-Centered Problem Solving  \nA human-centered approach to creative problem solving that companies of all sizes can use to address seemingly insurmountable challenges. \n  \n[/vc_column_text][mk_table style=”style2″] \n\n\n\nTime\nTopic\n\n\n\n\n12:00-13:00\nRegistration\, Lunch & Networking\n\n\n13:00-13:10\nWelcome \nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe\n\n\n13.10-13:30\n\n \nSocial Enterprising: The need for a collaborative approach in the tightening Hospitality labour market \nLennart Maas has many years of international experience as a manager. He is a strong believer of a collaborative approach to improve the Dutch labor market in hospitality and has therefore founded the first Dutch Hospitality day. Listen to Lennart sharing his vision on an essential part of our hospitality business; people. \nBy Lennart Maas\, General Manager\, Park Plaza Victoria Amsterdam and Founder of ‘Nationale Horecadag’\n\n\n13:30-14:00\n\nUsing Technology to Deliver a Personalised Guest Experience \nFounder of Avvio.com and more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Make sure you join us to listen to his experience \nBy Frank Reeves\, Co-founder & CEO\, AVVIO \n\n\n\n14:00-14:20\nCoffee break and networking\n\n\n14:20-15:35\n\nDesign Thinking – Human Centered problem solving \nWe will show examples on how you can use Design Thinking to the problem of fostering collaboration among disciplines\, teams and functions. \n \nBy Josje van Dongen\, Head of Innovation and Hotel Management Track\, Hotel Management School Maastricht and Chair of HSMAI Region Europe Innovation Advisory Board \nand Geoff Maree\, Sr Lecturer Innovation\, Design and Imagineering\, Academy of Hotel & Facility Management – Breda University and Member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n15:35-15:50\nCoffee break and networking\n\n\n15:50-18:00\nDesign Thinking Continued – Interactive session \nBy Josje van Dongen\, Head of Innovation and Hotel Management Track\, Hotel Management School Maastricht and Chair of HSMAI Region Europe Innovation Advisory Board \nand Geoff Maree\, Sr Lecturer Innovation\, Design and Imagineering\, Academy of Hotel & Facility Management – Breda University and Member of HSMAI Region Europe Innovation Advisory Board \n\n\n\n18.00-19:00\nWrap up followed by Drinks and Networking\n\n\n\n[/mk_table][/vc_column][/vc_row] \n  \nCancellation Policy\nIf you register\, we expect you to attend. If\, for any reason\, you are not able to attend please let us know by phone\, text message or e-mail. \nYou can cancel your registration until 48 hours before the start of the event. After that and in case of no-show we will charge you € 95\,- plus VAT. Thank you for your understanding. \n  URL:https://global.hsmai.org/event/the-hsmai-day-holland/ LOCATION:Pestana Amsterdam Riverside\, Amsteldijk 67\, Amsterdam\, 1074 HZ\, Netherlands ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20191025T080000 DTEND;TZID=Europe/Amsterdam:20191025T100000 DTSTAMP:20260405T050428 CREATED:20190726T015639Z LAST-MODIFIED:20191025T075818Z UID:10000591-1571990400-1571997600@global.hsmai.org SUMMARY:HSMAI and Norsk Reiseliv Breakfast Meeting Oslo DESCRIPTION:HSMAI og Norsk Reiseliv Frokostmøte\nFredag 25. oktober kl 08.00 – 10.00\nBA3\, i Bygdøy Allé 3\, Oslo\nRegjeringen forslår i sitt forslag til Statsbudsjett for 2020\, som ble lagt frem mandag 7. oktober 2019 å kutte i støtten til internasjonal reiselivsmarkedsføring med 51\,5 mill kroner. Dette er et kutt på 22 prosent\, fra dagens budsjettramme på 231\,5 mill kroner til 180 mill kroner i 2020. \nReiselivsnæringen er en av verdens raskest voksende næringer\, der Norge har gode forutsetninger for å delta. Dersom dette skal lykkes i en stadig tøffere internasjonal konkurranse og vi skal sikre vekst i reiselivet også utenfor sommersesongen\, må de offentlige bevilgningene til profilering og markedsføring styrkes ikke kuttes. I Granavolden-plattformen presiserer Regjeringen tydelig at reiseliv er en av næringene med vekstmuligheter som Norge skal satse på og at merkevarebyggingen av Norge som reisemål skal styrkes. Med dette som utgangspunkt hadde reiselivet positive forventninger til Statsbudsjettet for 2020\, men slik ble det ikke. Betyr dette at reiseliv ikke anses som viktig eller er det en bevisst nedbygging av reiselivet fra myndighetenes side\, hvor reiselivets rolle som en distriktsbasert næring ikke lenger betyr noe? Vi utfordrer politikerne på dette spørsmålet i en debatt med politikere\, ledere fra reiselivet og organisasjonene. \nMeld deg på her\, det er gratis for HSMAI medlemmer URL:https://global.hsmai.org/event/hsmai-breakfast-meeting-oslo/ LOCATION:BA3\, Bygdøy Allé 3\, Oslo\, 0257\, Norway CATEGORIES:Breakfast Meeting ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20191024T133000 DTEND;TZID=Europe/Amsterdam:20191024T183000 DTSTAMP:20260405T050428 CREATED:20190814T034252Z LAST-MODIFIED:20190918T055925Z UID:10000507-1571923800-1571941800@global.hsmai.org SUMMARY:HSMAI Day Spain DESCRIPTION:More information to come!\nPress here to sign up! It is free for HSMAI members working directly in the Hotel & Travel industry! URL:https://global.hsmai.org/event/hsmai-day-spain/ LOCATION:Madrid\, Spain\, Madrid\, Spain CATEGORIES:The Hsmai Day END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20191024 DTEND;VALUE=DATE:20191025 DTSTAMP:20260405T050428 CREATED:20190828T124139Z LAST-MODIFIED:20191004T162000Z UID:10000509-1571875200-1571961599@global.hsmai.org SUMMARY:HSMAI Las Vegas – 3rd Annual Rev Summit DESCRIPTION: URL:https://global.hsmai.org/event/hsmai-las-vegas-3rd-annual-rev-summit/ LOCATION:Las Vegas\, NV\, United States END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20191018T093000 DTEND;TZID=Asia/Shanghai:20191018T120000 DTSTAMP:20260405T050428 CREATED:20190720T190149Z LAST-MODIFIED:20191018T165646Z UID:10000588-1571391000-1571400000@global.hsmai.org SUMMARY:HSMAI Chief Revenue Officers Executive Roundtable-Singapore DESCRIPTION:from \n \n \n \n to \n \n \n\n\nInvitation-only event\nLeaders of Hotel Revenue\, Pricing & Distribution for hotels in Asia Pacific meet up a few times per year to discuss the trends in hotel distribution\, digital\, business intelligence\, technology\, pricing strategies\, forecasting and metrics.  This group of leaders volunteer with HSMAI to create and deliver all types of learning for all hoteliers in Asia Pacific. \nIf you lead these functions in your hotel company and wish to be invited\, please Contact Us. \n  \n  \n\n\n \n \n Google Calendar \n \n\n \n \n iCal Export \n \n\n\n\n Details\n \n\n Date: \n\n \n \n Time: URL:https://global.hsmai.org/event/hsmai-chief-revenue-officers-executive-roundtable-singapore/ CATEGORIES:Events,Leadership,Revenue ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2019/07/roundtables-events-page.png ORGANIZER;CN="HSMAI Academy":MAILTO:info@hsmaiacademy.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20191017T093000 DTEND;TZID=Asia/Shanghai:20191017T120000 DTSTAMP:20260405T050428 CREATED:20190720T190147Z LAST-MODIFIED:20191017T165624Z UID:10000586-1571304600-1571313600@global.hsmai.org SUMMARY:HSMAI Chief Marketing & Digital Officers Executive Roundtable: Singapore DESCRIPTION:from \n \n \n \n to \n \n \n\n\nThis is an ‘Invitation-only’ meeting\n \nThe heads of Marketing\, Digital Marketing and Distribution for hotels around Asia Pacific meet up a few times per year to discuss the trends in hotel marketing\, the current challenges and local markets.  The meeting is a Boardroom style discussion\, there is normally no presentations.  \nThis group of leaders volunteer with HSMAI to create\, and deliver\, all types of learning for hoteliers looking for more information on this discipline in Asia Pacific.   The meeting is held ‘boardroom-style’ and is restricted to 20 -30 people. \nAre you leading the Marketing\, Digital\, ECommerce functions at your hotel brand or management company?  Contact us to request an invitation to these exclusive meetings. \nNote: HSMAI Members are given preference to attend Roundtables.  Any vendors/ partners who wish to attend should contact Jackie Douglas. \n[mk_button dimension=”three” size=”medium” outline_skin=”dark” bg_color=”#52247f” text_color=”light” icon=”moon-cart” url=”https://hsmaiasia.org/membership/” target=”_blank” align=”left” id=”Buton ID” margin_top=”0″ margin_bottom=”15″]HSMAI MEMBERSHIP[/mk_button] \n\n\n \n \n Google Calendar \n \n\n \n \n iCal Export \n \n\n\n\n Details\n \n\n Date: \n\n \n \n Time: URL:https://global.hsmai.org/event/hsmai-chief-digital-officers-executive-roundtable-singapore/ CATEGORIES:Digital,Leadership ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2019/07/roundtables-events-page.png ORGANIZER;CN="HSMAI Academy":MAILTO:info@hsmaiacademy.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20191017T090000 DTEND;TZID=Asia/Shanghai:20191017T120000 DTSTAMP:20260405T050428 CREATED:20190918T144137Z LAST-MODIFIED:20191008T162612Z UID:10000601-1571302800-1571313600@global.hsmai.org SUMMARY:HSMAI Chief Digital\, Commercial\, Marketing Officers Roundtable (Asia Pacific) DESCRIPTION:from \n \n \n \n to \n \n \n\n\n  \n\n\n \n \n Google Calendar \n \n\n \n \n iCal Export \n \n\n\n\n Details\n \n\n Date: \n\n \n \n Time: URL:https://global.hsmai.org/event/hsmai-chief-digital-commercial-marketing-officers-roundtable-asia-pacific/ LOCATION:Ibis Singapore Bencoolen\, 70 Bencoolen Street\, Singapore\, 189657\, Singapore ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2019/09/singapore-roundtables-events-page-1.png ORGANIZER;CN="HSMAI Academy":MAILTO:info@hsmaiacademy.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20191015T113000 DTEND;TZID=Europe/Amsterdam:20191015T170000 DTSTAMP:20260405T050428 CREATED:20190718T120015Z LAST-MODIFIED:20190920T055645Z UID:10000584-1571139000-1571158800@global.hsmai.org SUMMARY:The HSMAI Day Sweden DESCRIPTION:More information to come. Press here to sign up! URL:https://global.hsmai.org/event/the-hsmai-day-sweden/ LOCATION:Best Western Time Hotel\, Vanadisvägen 12\, Stockholm\, 113 46\, Sweden CATEGORIES:The Hsmai Day END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20191001T140000 DTEND;TZID=Asia/Shanghai:20191001T163000 DTSTAMP:20260405T050428 CREATED:20190829T122807Z LAST-MODIFIED:20191001T152705Z UID:10000592-1569938400-1569947400@global.hsmai.org SUMMARY:HSMAI General Managers Roundtable – Bangkok DESCRIPTION:from \n \n \n \n to \n \n \n\n\nThis is an ‘Invitation-only’ meeting\n\n\n\nGeneral Managers for hotels around Asia Pacific meet up a few times per year to discuss the trends in \nhotel digital marketing & innovation.  This group of leaders volunteer with HSMAI to create\, and deliver\, all types of learning for hoteliers looking for more information on this discipline in Asia Pacific.   The meeting is held ‘boardroom-style’ and is restricted to 15-24 people. \nAre you the General Manager at your hotel brand?  Contact us to request an invitation to these exclusive meetings. \nNote: HSMAI Members are given preference to attend Roundtables.  Any vendors/ partners who wish to attend should contact Navodit Srivastava.   \n\n \n\n\n\n \n \n Google Calendar \n \n\n \n \n iCal Export URL:https://global.hsmai.org/event/hsmai-general-managers-roundtable-bangkok/ ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2019/08/copy-of-thailand-roundtables-events-page.png ORGANIZER;CN="HSMAI Academy":MAILTO:info@hsmaiacademy.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Paris:20191001T130000 DTEND;TZID=Europe/Paris:20191001T160000 DTSTAMP:20260405T050428 CREATED:20190712T130254Z LAST-MODIFIED:20191001T064320Z UID:10000582-1569934800-1569945600@global.hsmai.org SUMMARY:The HSMAI Day in Paris DESCRIPTION:[vc_row][vc_column][vc_column_text] \nWelcome to The HSMAI Day in Paris\nJoin our event and get new insights and ideas on how you can improve your results\nTuesday October 1st from 1 pm-4 pm \nfollowed by drinks and networking\n@ CitizenM Gare de Lyon\nAddress: 8 rue Van Gogh\nIt is free to attend if you are working directly in the Hotel & Travel industry!\nA limited number of seats is available on a first-come-first-served basis\nPress here to sign up!\n  \nThe educational programme:\n[/vc_column_text][mk_table] \n\n\n\n\nTime\ntopic\n\n\n\n\n\n\n13:00-14:00\nRegistration and networking\n\n\n\n\n13:30-13:40\n\nWelcome \nBy Ingunn Hofseth\, President & CEO\, HSMAI Region Europe \n\n\n\n\n\n13:40-13:50\n\nArthur Waller\, founder of PriceMatch\, will be the moderator for the day (He will be speaking French) \nArthur is a startup enthusiast and occasionally also an investor and mentor. He founded PriceMatch with some friends (mostly economists and software developers). PriceMatch focused on industrializing and democratizing revenue management. They build algorithms predicting future demand and giving price recommendations to hotels. \nPriceMatch has been acquired by Booking.com in May 2015\, and integrated within its new B2B software suite for hotels\, called BookingSuite. \n\n\n\n\n\n13:50-14:25\n\nRevenue Management is relevant for all types of properties\, from 5 star properties to budget brands to hostels. How does Accor manage Revenue Management for a budget brand in comparison to a luxury hotel? (The presentation will be done in English) \nBy Cynthia Paynter\, Vice President Pricing and Revenue Management at Accor \nCynthia has 20+ years multi-disciplined hospitality and revenue management technology\, sales\, project management\, and training expertise in providing effective business solutions through innovation\, culture\, analytics\, and business process re-engineering to improve performance and profits \nIncluded questions \n\n\n\n\n\n14:25-14:50\nCoffee break and networking\n\n\n\n\n14:50-15:25\n\nWhy automating the revenue strategy is the only way forward to deliver more topline? (The presentation will be done in French) \nBy Benedicte Ollagnon\, Regional Director of Sales at Duetto \nAfter having spent many years in the hospitality industry in sales and account management roles\, Benedicte joined HRS as a partner director then moved to a global partnership role with American Express GBT. Benedicte has now joined Duetto as a regional director of sales for France. \nIncluded questions \n\n\n\n\n\n15:25-16:00\n\nHow to take control of your distribution using Google (The presentation will be done in French) \nBy Aude Naveilhan\, Country Manager France at Mirai \nMirai is the hotelier’s partner in the common objective of maximising the potential of direct sales\, commercial independence\, reduction of distribution costs and access without intermediaries to the highest number of potential clients\, always within the general framework that these actions contribute to increase the hotel’s profits. \nIncluded questions \n\n\n\n\n\n16:00\nDrinks and networking\n\n\n\n\n[/mk_table][/vc_column][/vc_row] \nPress here to sign up! A limited number of seats is available on a first-come-first-served basis \n  URL:https://global.hsmai.org/event/hsmai-day-france/ LOCATION:citizenM Gare de Lyon\, 8 rue Van Gogh\, Paris\, 75012\, France CATEGORIES:The Hsmai Day ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190927 DTEND;VALUE=DATE:20190928 DTSTAMP:20260405T050428 CREATED:20190703T151701Z LAST-MODIFIED:20190927T154105Z UID:10000578-1569542400-1569628799@global.hsmai.org SUMMARY:2019 Chinese Auction DESCRIPTION:Chinese Auction URL:https://global.hsmai.org/event/2019-september-chinese-auction/ LOCATION:Kissimmee\, FL\, United States END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190926T083000 DTEND;TZID=Europe/Amsterdam:20190926T110000 DTSTAMP:20260405T050428 CREATED:20190628T112420Z LAST-MODIFIED:20190926T062609Z UID:10000574-1569486600-1569495600@global.hsmai.org SUMMARY:HSMAI Breakfast Meeting in Stockholm DESCRIPTION:More information to come. Press here to sign up! URL:https://global.hsmai.org/event/hsmai-breakfast-meeting-in-stockholm/ LOCATION:Vasamuseet\, Galärvarvsvägen 14\, Stockholm\, Stockholm\, 115 21 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190924T143000 DTEND;TZID=Europe/Amsterdam:20190924T180000 DTSTAMP:20260405T050428 CREATED:20190626T103659Z LAST-MODIFIED:20190923T061148Z UID:10000572-1569335400-1569348000@global.hsmai.org SUMMARY:HSMAI at Gastvrij Rotterdam DESCRIPTION:‘Van contact naar contract’ \nOp naar een Mens- en  Gastgerichte Cultuur\ndoor Josée Blanken \n \n  \n—– \nProgramma:\n14.30 – 15.00 \nOntvangst \n 15.00 – 16.30  \nPresentatie \n* \n‘Van contact naar contract’ \ndoor Josée Blanken \n16.30 – 18:00 \nBezoek Gastvrij + Netwerk Borrel \n(Toegangskaarten voor de Gastvrij-vloer worden verzorgd) \n  \n—– \nSpreker van de dag:\nJosée Blanken – Josée was al bekend met HSMAI vanwege haar tijd als branchedirecteur Hospitality bij Tempo-Team Group\, waar zij landelijk verantwoordelijk was voor ‘de lekkerste branche van Tempo-Team’. Inmiddels heeft ze ruim 10 jaar leidinggevende ervaring en is geaccrediteerd MBTI en DISC-drijfveren coach. In 2018 is zij gecertificeerd als systemisch coach en officieel NOBCO-coach.  \nJosée werkte voorheen als Hostmanship Trainer; de kunst mensen het gevoel te geven dat ze welkom zijn. Nu is zij als zelfstandig ondernemer o.a. werkzaam als Organisatie Adviseur bij Healthy Company Consultants B.V. (www.healthycc.nl) en als (organisatie)coach (www.betrokkenheidwerkt.nl). Daarnaast is zij sinds 2017 voorzitter van de Stichting The Touchables\, welke gericht is op het tastbaar maken van klantbeleving (www.thetouchables.nl). \n  \nSIGN UP HERE URL:https://global.hsmai.org/event/hsmai-at-gastvrij-rotterdam/ LOCATION:Rotterdam Ahoy\, Ahoyweg 10\, Rotterdam\, 3084 BA\, Netherlands ORGANIZER;CN="HSMAI Holland":MAILTO:postbox@hsmai.eu END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Oslo:20190919T123000 DTEND;TZID=Europe/Oslo:20190919T180000 DTSTAMP:20260405T050428 CREATED:20190621T055804Z LAST-MODIFIED:20190919T055736Z UID:10000490-1568896200-1568916000@global.hsmai.org SUMMARY:The HSMAI Day Norway DESCRIPTION:National event. Press here to read more.\n  URL:https://global.hsmai.org/event/the-hsmai-day-norway/ LOCATION:Grand Hotel Oslo\, Karl Johans gate 31\, 0159\, Oslo\, Norway CATEGORIES:The Hsmai Day END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190919 DTEND;VALUE=DATE:20190920 DTSTAMP:20260405T050428 CREATED:20190731T084218Z LAST-MODIFIED:20190919T151332Z UID:10000497-1568851200-1568937599@global.hsmai.org SUMMARY:Strategies to Achieve 2020 Top Line Reve DESCRIPTION:Best commercial efforts come from aligned sales\, marketing and revenue teams URL:https://global.hsmai.org/event/critical-alignment-when-customer-acquisi/ LOCATION:Washington\, DC\, United States END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20190912T120000 DTEND;TZID=Europe/London:20190912T183000 DTSTAMP:20260405T050428 CREATED:20190617T051300Z LAST-MODIFIED:20190911T054154Z UID:10000488-1568289600-1568313000@global.hsmai.org SUMMARY:The HSMAI Day UK DESCRIPTION:This year´s HSMAI Day UK will take place at beautiful St James Court Hotel in London which is part of Taj Hotels \nThe HSMAI Day\, UK\nThursday 12 September from 12:00 pm – 6:30 pm (including networking and drinks)\nLunch and networking from 12-1 pm\n \nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\, London \nPress here to download the programme \nIt is free for HSMAI members working directly in the Hotel & Travel industry! \nPress here to sign up!\nUnderstanding the true value of loyalty programmes\nWho Should Attend: \n\nHotel ownership groups that wonder about the value of the loyalty programme (after all\, the owner may think “if it is such a strong brand\, why do I need a Loyalty programme?”)\nThose who want to know how to calculate the value of such programmes\nOthers involved in managing those guests who are part of the hotel’s loyalty programme\nRevenue managers who must learn to incorporate loyalty into their forecasting\n\nFollowing the educational programme we open for networking and drinks until 6:30 pm \nPress here to sign up! It is free from HSMAI members working directly in the Hotel & Travel industry!\nAs a member of HSMAI you can attend the HSMAI Day for free now. This is a new arrangement since last year\, linked to several changes and the new membership prices. Depending on what membership your company has with HSMAI\, you can have a certain amount of participants attending the HSMAI Day free of charge. \nIf you have any questions\, please contact Benedicte on bgb@hsmai.no \n  \nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast) Book HERE. The hotel is very popular so it fills up very quickly. First come first served! \n  URL:https://global.hsmai.org/event/the-hsmai-day-uk/ LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom CATEGORIES:The Hsmai Day END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20190912T080000 DTEND;TZID=Europe/London:20190912T130000 DTSTAMP:20260405T050428 CREATED:20190617T051300Z LAST-MODIFIED:20190911T054153Z UID:10000487-1568275200-1568293200@global.hsmai.org SUMMARY:HSMAI Region Europe Leadership day- Internal event DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1562841178027{margin-bottom: 0px !important;}”] \n\nThis year´s Leadership Day will take place at beautiful St James Court Hotel in London which is part of Taj Hotels\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n \nPress here to sign up\nTarget group: The Leadership Day is an internal event\, just for our Advisory Board members from the industry\, staff and the sponsors for the event. \nThe Leadership Day gives HSMAI Europe volunteers the opportunity to discuss and analyse the industry’s organisational challenges together with their peers in the hospitality industry. The programme will start at 8 am and last until 12pm followed lunch together with the participants at The HSMAI Day UK. \n  \nProgramme:[/vc_column_text][mk_table style=”style2″] \n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n07:30-08:00\nRegistration Networking coffee\n\n\n\n\n08:00- 08:15\n\nWelcome and update by Ingunn Hofseth\, President & CEO\, HSMAI Region Europe \n  \n  \n  \n  \n \nThe Moderator for the day is Anant Vithlani\, Vice President Sales in Nordic Choice Hotels and Chair of the HSMAI Region Europe Sales Advisory Board \n\n\n\n\n\n08:15-08:45\nPersonal introduction by all attendees\n\n\n\n\n08:45-10:15\nThe program will start with separate meetings of the six Advisory Boards\nAll meetings will take place in the same room. One round table per Advisory Board.\n\n\n\n\n10:15-12:00\nPresentations and Discussions\nThe chairs and others from the HSMAI Region Europe Advisory Boards will present what they have done and will do for the coming year and also to discuss current trends and challenges of the industry. The meeting give opportunities for executives to engage in a highly interactive roundtable format unique to HSMAI Region Europe\, facilitating a deeper understanding of the factors driving change\, and enabling them to find answers specific to their own business.You will hear from our six Advisory Boards: \n\nRevenue Optimisation\nDistribution\nMarketing and Branding\nSales\nInnovation\nPeople & Culture\n\nYou will also meet some of our sponsors\n\n\n\n\n12:00-13:00\nLunch together with the participants at The HSMAI Day UK\n\n\n\n\n[/mk_table][vc_column_text css=”.vc_custom_1562841129203{margin-bottom: 0px !important;}”] \n\nA big thank you to our sponsors!\n  \n \n  \n  \n \n  \n  \n \n  \n  \n \n  \n  \n[/vc_column_text][/vc_column][/vc_row] URL:https://global.hsmai.org/event/hsmai-region-europe-leadership-day-internal-event/ LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom CATEGORIES:Leadership Day END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20190911T123000 DTEND;TZID=Europe/London:20190911T203000 DTSTAMP:20260405T050428 CREATED:20190613T032659Z LAST-MODIFIED:20190911T054153Z UID:10000486-1568205000-1568233800@global.hsmai.org SUMMARY:HSMAI Region Europe Curate- An HSMAI Executive Insights Forum DESCRIPTION:An HSMAI Executive Insights Forum event included lunch and dinner \nThe main topic for the Curate this fall will be DESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. Our vision is to build an agenda with our signature mix of thought-provoking speakers from inside and outside our industry\, interactive discussions\, and collaborative brainstorming. \nPress here to download the programme\nThe Curate will take place at the beautiful St James Court Hotel in London which is part of Taj Hotels. \n  \nSign up here! \nIt is free to attend for Organisational HSMAI members!\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast). Book HERE. The hotel is very popular so it fills up very quickly. First come first served! URL:https://global.hsmai.org/event/hsmai-region-europe-curate-an-hsmai-executive-insights-forum/ LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom CATEGORIES:Curate END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20190910T113000 DTEND;TZID=Asia/Shanghai:20190910T140000 DTSTAMP:20260405T050428 CREATED:20190829T122805Z LAST-MODIFIED:20190910T135721Z UID:10000511-1568115000-1568124000@global.hsmai.org SUMMARY:HSMAI and SKAL International Networking Luncheon DESCRIPTION:It is our pleasure to advise that SKAL Bangkok has partnered with HSMAI Thailand to bring you a special event. Please mark your calendars for our September Joint Networking Luncheon\, which will be held at: \nHoliday Inn Bangkok Sukhumvit\nSukhumvit Soi 22 \nThis is a great chance to make new contacts & industry friends\, learn more about tapping into the Russian travel market\, and of course enjoy our reputation for conducting business in a fun & delicious way!\nHSMAI (The Hospitality Sales & Marketing Association International) has an excellent reputation for conducting insightful learning events\, and their expertise in addressing on-trend topics by industry professionals is sure to make our September Networking Luncheon a truly engaging & interesting affair \nPRICING starts from THB500\nVENUE: Holiday Inn Bangkok Sukhumvit\nEmail: treasurer.skalbkk@gmail.com to register \n \nDmitry Chernyshev is the young and dynamic General Manager of the Siam@Siam Design Hotel Pattaya and has been with the hotel since its inception in 2014. He represents the 268-key property at travel trade shows in several foreign markets and displays exemplary leadership skills when it comes to positioning the hotel as one of the key players to be reckoned with in the FIT as well as MICE segments.\nWhat makes him an able team player and an unique general manager is that Dmitry Chernyshev has experience of virtually all front-of-the-house hotel departments. He started his career from kitchen service in Ireland and worked his way up to Front Office in Moscow; sommelier in Abu Dhabi; villa manager in the Seychelles and guest services with the Carnival cruise line in California. Prior to heading the Siam@Siam Design\, he had seven years of work experience with the Accor Group in Pattaya with the Sofitel and Pullman brands in various initiatives\, where he ensured a smooth co-ordination between all leading departments\, managed inventories and also supervised the sustainable development goals of the hotels. His most recent role was as EAM of the Pullman Pattaya Hotel G.\nWith a career span of 17-years in the international hospitality industry and two Bachelor degrees to his credit – one of which is in Hotel Management – Dmitry Chernyshev has a sound knowledge of hotel operations management and employs creative strategies to ensure guest satisfaction. His earlier experiences of working with a cruise line as well as one of the most popular and exclusive island destinations in the world – the Seychelles – have honed his ability to have a keen eye for detail. He is a proactive\, people’s person\, which makes him a natural when it comes to devising marketing techniques. Moreover\, Dmitry Chernyshev is a motivating and caring team leader\, whose motto is that the essence of hospitality applies equally to external as well as internal customers. He believes that comfort and wellbeing are not just paramount for the guests but also for the employees and therefore\, ensures their working environment enjoys a high service standard as well. \nEVENT DETAILS \n\nWhere: Holiday Inn Bangkok Sukhumvit\nNearest BTS: Asok & Phrom Phong\nWhen: 10th September | Registration 11:30am | Lunch 12 – 2pm\nWhat: 3 Course Lunch (Menu below)\, Wine\, Beer\, Soft Drinks & Water\nPrice: Young Skal 500 | Members 950 | Non-Members 1\,650\n\nMENU:\nAppetizer: Cream of Mushroom with Unsalted Butter & Focaccia Bread & Lavash (V)\nMain course: Baked Salmon | Caesar Salad | Creamy Spinach | Asparagus | Tomato coulis | Saffron Risotto OR Grill Beef Tenderloin | Caesar Salad | Garlic Mash Potatoes | Asparagus | Red wine Sauce | Saffron OR Vegetarian: Grilled Vegetable Lasagna | Caesar Salad | Baby Carrots | Saffron Risotto\nDessert: Warm Apple Tart with Coconut Ice Cream & Mango Aspic\, Fresh Fruits Tart \nEmail: treasurer.skalbkk@gmail.com to register URL:https://global.hsmai.org/event/hsmai-and-skal-international-networking-luncheon/ LOCATION:Holiday Inn Bangkok Sukhumvit\, Thailand CATEGORIES:Hsmai Partner Event ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2019/08/skal-and-hsmai-events-page.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190909 DTEND;VALUE=DATE:20190912 DTSTAMP:20260405T050428 CREATED:20190629T113257Z LAST-MODIFIED:20190909T054133Z UID:10000576-1567987200-1568246399@global.hsmai.org SUMMARY:Excelling at Customer Centricity\, the ECC Programme DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for\nparticipants to become enablers of a culture of customer centric excellence.\nComing up in London\, September 9 – 11 from 9 am to 5 pm\nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n  \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainers: \nMia Touzin Leffler\, Education Adviser HSMAI Region Europe \n  \n  \n  \n  \nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n\n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training: €1950 excl. VAT for the three-day programme per person (excl. travel and accommodation).\nIf you sign up before August 15 you will receive the toolkit worth the value of €500 each. After August 15 the price will be €2450 excl. VAT per person. This will be a small group for about 10 people. \nAre you interested in joining? \nPress here to sign up or contact us at postbox@hsmai.eu or + 44 7951 780976 \n  \n  URL:https://global.hsmai.org/event/excelling-at-customer-centricity-the-ecc-programme/ LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom CATEGORIES:Service END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190828 DTEND;VALUE=DATE:20190829 DTSTAMP:20260405T050428 CREATED:20190730T084433Z LAST-MODIFIED:20190828T124136Z UID:10000492-1566950400-1567036799@global.hsmai.org SUMMARY:2019 August Luncheon DESCRIPTION: URL:https://global.hsmai.org/event/2019-august-luncheon/ LOCATION:Orlando\, FL\, United States END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20190823T083000 DTEND;TZID=Europe/Amsterdam:20190823T110000 DTSTAMP:20260405T050428 CREATED:20190601T000309Z LAST-MODIFIED:20190823T043322Z UID:10000485-1566549000-1566558000@global.hsmai.org SUMMARY:HSMAI Breakfast Meeting in Oslo DESCRIPTION: URL:https://global.hsmai.org/event/hsmai-breakfast-meeting-in-oslo/ LOCATION:Thon Hotel Opera\, Dronning Eufemias gate 4\, Oslo\, 0191\, Norway ORGANIZER;CN="HSMAI Norway":MAILTO:postbox@hsmai.no END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20190822T093000 DTEND;TZID=Asia/Shanghai:20190822T123000 DTSTAMP:20260405T050428 CREATED:20190527T192650Z LAST-MODIFIED:20190731T091110Z UID:10000482-1566466200-1566477000@global.hsmai.org SUMMARY:HSMAI Hotel Leaders Roundtable – Delhi DESCRIPTION:[vc_row][vc_column][vc_column_text] \n\n\n \n \n \n from \n \n \n \n to \n \n \n\n\n\n\n \n \n \n from \n \n \n \n to \n \n \n\n\nInvitation-only event for Hoteliers\nLeaders of Hotel Commercial\, Revenue\, Marketing\, Pricing\, Sales & Distribution for hotels in Asia Pacific meet up a few times per year to discuss the trends in hotel distribution\, digital\, business intelligence\, technology\, pricing strategies\, forecasting and metrics.  This group of leaders volunteer with HSMAI to create and deliver all types of learning for all hoteliers in Asia Pacific. \nPlease register for the HSMAI Hotel Strategy Conference. \nIf you lead these functions in your hotel company and wish to be invited\, please Contact Us. \n\n\n \n \n Google Calendar \n \n\n \n \n iCal Export \n \n\n\n\n Details\n \n\n Date: \n\n \n \n Time: \n\n\n \n\n\n\n\n\n \n\n\n\n \n \n Google Calendar \n \n\n \n \n iCal Export \n \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_pageable][vc_tta_section title=”Section 1″ tab_id=”1560731800772-41204e3b-3bf6″][/vc_tta_section][vc_tta_section title=”Section 2″ tab_id=”1560731800772-b57b57ac-740c”][/vc_tta_section][/vc_tta_pageable][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”6831″][/vc_column][/vc_row] URL:https://global.hsmai.org/event/hsmai-hotel-leaders-roundtable-delhi/ CATEGORIES:Commercial,Digital,Events,Leadership,Marketing,Revenue ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2019/06/india-roundtables-events-page.png ORGANIZER;CN="HSMAI Academy":MAILTO:info@hsmaiacademy.org END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20190820 DTEND;VALUE=DATE:20190821 DTSTAMP:20260405T050428 CREATED:20190801T084413Z LAST-MODIFIED:20190820T120024Z UID:10000499-1566259200-1566345599@global.hsmai.org SUMMARY:Summer Splash Social 2019 DESCRIPTION:Join us on August 20th to Celebrate the Summer! Tickets include a free drink ticket + hors d’ouvres Don’t forget to bring money for the raffle supporting the BC Hospitality Foundation. Amazing prizes to be won! Thank you to the Pinnacle Hotel Harbourfro URL:https://global.hsmai.org/event/summer-splash-social-2019/ LOCATION:Vancouver\, BC END:VEVENT END:VCALENDAR