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DTSTART;VALUE=DATE:20241218
DTEND;VALUE=DATE:20241219
DTSTAMP:20260409T090446
CREATED:20241011T113106Z
LAST-MODIFIED:20241029T151344Z
UID:10001560-1734480000-1734566399@global.hsmai.org
SUMMARY:Master Class: Optimizing your Restaurant Profit
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://hsmaiacademy.org/wp-content/uploads/sites/11/2024/08/classes_oct24_restaurant_web-banner-scaled-e1728111819550.jpg” image_size=”full” frame_style=”single_line” align=”center”][mk_ornamental_title tag_name=”h1″ text_color=”#52247f” font_family=”Lato” font_type=”google” font_size=”36″ font_weight=”600″ txt_transform=”uppercase” ornament_color=”#52247f” ornament_thickness=”3″ margin_top=”60″ margin_bottom=”50″] \nOptimizing Restaurant Profit\n[/mk_ornamental_title][vc_custom_heading text=”1-Day\, In-Person\, Instructor-Led Training” font_container=”tag:h3|text_align:center|color:%23000000″ use_theme_fonts=”yes” css=””][vc_custom_heading text=”9:30am – 5pm 18th December\, 2024 at Delhi NCR” font_container=”tag:h3|text_align:center|color:%23000000″ use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row css=”.vc_custom_1626739627329{margin-top: 25px !important;}”][vc_column width=”2/5″][mk_image src=”https://hsmaiacademy.org/wp-content/uploads/sites/11/2024/08/elsanto.jpeg”][/vc_column][vc_column width=”3/5″][vc_column_text margin_bottom=”50″ css=”.vc_custom_1724820754070{margin-bottom: 0px !important;}”]In order to run a financially successful restaurant business\, marketing efforts are not just crucial to attracting new customers but play a critical role in turning first-time guests into loyal regulars. In an ideal world\, restaurateurs would have unlimited resources to reach thousands of new guests each day that would fill their dining rooms and they would serve them all flawlessly. But in the real world\, resources are limited. Maximizing time\, talent\, and financial resources is critical to a restaurant’s profitability and longevity. \nLearn from experienced restaurateurs and marketers about how you can improve the value of your restaurant assets and improve the bottom-line.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”YOU WILL LEARN” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row equal_columns=”true” disable_element=”yes” css=”.vc_custom_1717735394847{padding-bottom: 32px !important;background-color: #eaeaea !important;}”][vc_column width=”1/4″][vc_custom_heading text=”REVENUE” font_container=”tag:h2|font_size:26|text_align:center|color:%23669933″ use_theme_fonts=”yes” css=”.vc_custom_1626741791344{padding-top: 25px !important;}”][vc_icon icon_fontawesome=”fas fa-dollar-sign” color=”custom” size=”lg” align=”center” custom_color=”#669933″][vc_column_text css=”.vc_custom_1626741497893{margin-bottom: 0px !important;}”] \nHow to apply digital marketing knowledge to grow revenue \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_custom_heading text=”OPPORTUNITIES” font_container=”tag:h2|font_size:26|text_align:center|color:%23663399″ use_theme_fonts=”yes” css=”.vc_custom_1626741798471{padding-top: 25px !important;}”][vc_icon icon_fontawesome=”fas fa-cart-arrow-down” color=”custom” size=”lg” align=”center” custom_color=”#52247f”][vc_column_text css=”.vc_custom_1626753951051{margin-bottom: 0px !important;}”] \nHow to optimize digital marketing opportunities for hotel properties and partners \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_custom_heading text=”ROI” font_container=”tag:h2|font_size:26|text_align:center|color:%23669933″ use_theme_fonts=”yes” css=”.vc_custom_1626741805880{padding-top: 25px !important;}”][vc_icon icon_fontawesome=”fas fa-undo” color=”custom” size=”lg” align=”center” custom_color=”#669933″][vc_column_text css=”.vc_custom_1626741552196{margin-bottom: 0px !important;}”] \nHow to make better decisions around marketing channel ROI \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_custom_heading text=”COMMUNICATION” font_container=”tag:h2|font_size:26|text_align:center|color:%23663399″ use_theme_fonts=”yes” css=”.vc_custom_1626741959120{padding-top: 25px !important;}”][vc_icon icon_fontawesome=”fas fa-stethoscope” color=”custom” size=”lg” align=”center” custom_color=”#52247f”][vc_column_text css=”.vc_custom_1626741539356{margin-bottom: 0px !important;}”] \nHow to communicate strategies more credibly to owners\, vendors\, and other team members \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”20″][vc_tta_accordion section_title_tag=”h3″ style=”modern” color=”violet” c_icon=”chevron” c_position=”right” active_section=”5″ collapsible_all=”true”][vc_tta_section title=”Course Outline” tab_id=”1626740546469-2e4565b5-0fd4″][vc_column_text css=”.vc_custom_1724820332276{margin-bottom: 0px !important;}”] \n\n\nThe topics covered during the 1-day class are: \n\nCreating a concept for your Restaurant\nHow to Market your Restaurant – by Mark Shrives\, Marriott APAC\nBest Practices in Distribution\nMarketing Automation made easy – by Puneet Mahindroo\, Restaurateur\nThe Restaurant Strategy Toolbox – developed by Prof Sherri Kimes\, Emeritus Professor at Cornell University\nCompetitive Analysis & Guest Experience\nRevenue Management concepts\nMenu Design & menu Engineering – developed by Sherri Kimes\nThe role of data analytics in Restaurants\nBringing it all together – Commercialising your Restaurant\n\nWhat’s included:\n\n\n\n\n\n1-full day of classes\n6-hours training time\n\n\n\n[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who should enrol?” tab_id=”1626740546513-ebd249d3-d9ac”][vc_column_text css=”.vc_custom_1724820582242{margin-bottom: 0px !important;}”]This course is for you if you: \n\nAspire to raise the value of your restaurant asset\nAre a Director of F&B at a hotel or standalone restaurant\nWork in a Commercial area with responsibility for the Food & Beverage areas\nGeneral Manager wanting to learn how to increase profits on your F&B services\nRevenue or Marketing people who want to learn more about the nuances of marketing Restaurants\nHoteliers from branded or independent property level\, regional\, or corporate level\n\nIn addition to hoteliers\, those who support hotels \n\nHospitality Supplier/Vendor/Partner Sales and Account Manager in areas that impact F&B\n\nSCROLL DOWN TO ENROL[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_custom_heading text=”CLASS AGENDA” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1728269820552{padding-top: 20px !important;}”][vc_tta_accordion section_title_tag=”h3″ style=”modern” color=”green” c_icon=”chevron” c_position=”right” active_section=”2″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”9:30am Welcome and Overview” tab_id=”1728541277444-583db37b-fdb1″][/vc_tta_section][vc_tta_section title=”The Restaurant Strategy Toolbox” tab_id=”1728541277457-ffd29928-00cc”][vc_column_text css=”.vc_custom_1728263492881{margin-bottom: 0px !important;}”] \n\nIntroduction on the Basics of F&B Revenue Management now expanded to cover all commercial areas to help make a profit.\nPerformance measurement.\nProf. Sherri Kimes explains the Strategy Toolbox available to restaurants and which strategies a restaurant can use depending upon the situation they are in.\nFollowed by an activity facilitated by Pallavi Nirula Nath where you will learn to identify the right strategies to use for a given case study.\n\n[/vc_column_text][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ description=”false” employees=”26155\, 25189″][/vc_tta_section][vc_tta_section title=”Customer Experience & Competitor Analysis” tab_id=”1728541277497-8720366f-eaf0″][vc_column_text css=”.vc_custom_1728266385619{margin-bottom: 0px !important;}”]I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet\, consectetur adipiscing elit. Ut elit tellus\, luctus nec ullamcorper mattis\, pulvinar dapibus leo.[/vc_column_text][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ description=”false” employees=”26155\, 1739″][/vc_tta_section][vc_tta_section title=”11:00am MORNING TEA” tab_id=”1728541277552-d0241f0f-5eaa”][/vc_tta_section][vc_tta_section title=”Creating a concept for your Restaurant” tab_id=”1728541277591-700d944d-67fd”][vc_column_text css=”.vc_custom_1728266869189{margin-bottom: 0px !important;}”]Learn from a recent hotel restaurant launch in Bangkok.  How did the concept come about? \nHow did they make sure the concept was delivered when guests arrived.  An expereinced hotelier will take you through a case study on a successful restaurant launch and what was learnt along the way.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Menu Design & Menu Engineering” tab_id=”1728541277641-9d09bd36-669c”][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1728267430685{margin-bottom: 0px !important;}”]Mission Possible: Optimising your restaurant’s sales by changing the menu.  It is possible. \nPallavi will show you how.  Based on extensive research by Dr. Sherri Kimes\, Professor Emeritus\, Cornell University\, learn about the proven best practices and then particpants take part in an activity to improve a menu\, bring along a menu from your restaurant for this activity as yu can get some expert advice and work on improving the design during this interactive session.  (If you dont have a menu\, we will supply one).[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”26155″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Digital Touchpoints in the Customer Journey” tab_id=”1728541277732-252cd4d6-d62d”][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1728267641314{margin-bottom: 0px !important;}”]Mark Shrives from Marriott will take you through the Digital Touchpoints in the customer journey and cover some best practices to use across campaigns\, social and search to drive Restaurant & Bar Bookings.  You’ll see lots of examples allowing you to create your own ‘recipe’ for connecting the customers pre-dining.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”26157″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”1:00pm LUNCH” tab_id=”1728268564309-9191df01-e34a”][/vc_tta_section][vc_tta_section title=”The Evolution of Distribution for Restaurants” tab_id=”1728541277836-dbfa66a1-cc59″][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1728267796731{margin-bottom: 0px !important;}”]How can you distribute your seats/tables without falling into the hotel room/ OTA trap? \nMark Shrives and his team will present you with some solid tips on what you absolutely need to do\, and some best practices to help you improve the way you manage distribution and third parties.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”26157″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Revenue Management for your Restaurant” tab_id=”1728541277922-87f18bf1-46ea”][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1728268026353{margin-bottom: 0px !important;}”]We’ll cover a bit about Revenue Management in the Restaurant/ F&B areas.  You also have access to 3 short courses on this through the HSMAI Academy Learning Management System.  You can study the 3 courses at your leisure.  If you dont know anything about this area\, it might be good to study the courses prior to coming to the class. \nSo\, Puneet will cover some tactics you can use\, and some tips on how to manage implementation of these types of tactics across departments.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”26153″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”3:30pm AFTERNOON TEA” tab_id=”1728269036795-da312c96-de98″][/vc_tta_section][vc_tta_section title=”The importance of the Guest Experience” tab_id=”1728541278029-a9f976f1-bf0e”][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1728268026353{margin-bottom: 0px !important;}”]We’ll cover a bit about Revenue Management in the Restaurant/ F&B areas.  You also have access to 3 short courses on this through the HSMAI Academy Learning Management System.  You can study the 3 courses at your leisure.  If you dont know anything about this area\, it might be good to study the courses prior to coming to the class. \nSo\, Puneet will cover some tactics you can use\, and some tips on how to manage implementation of these types of tactics across departments.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Tying everything together in a Commercial Strategy” tab_id=”1728541278110-fe759aa1-161b”][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1728268026353{margin-bottom: 0px !important;}”]We’ll cover a bit about Revenue Management in the Restaurant/ F&B areas.  You also have access to 3 short courses on this through the HSMAI Academy Learning Management System.  You can study the 3 courses at your leisure.  If you dont know anything about this area\, it might be good to study the courses prior to coming to the class. \nSo\, Puneet will cover some tactics you can use\, and some tips on how to manage implementation of these types of tactics across departments.[/vc_column_text][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”26153\, 26155″][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_accordion][vc_row_inner][vc_column_inner][vc_empty_space][vc_custom_heading text=”MEET THE TRAINERS” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1725294969600{margin-bottom: 0px !important;}”] \nThis course will be presented by multiple experts in managing\, marketing and operations of restaurants in Asia. \n[/vc_column_text][mk_employees column=”4″ rounded_image=”false” grayscale_image=”false” count=”4″ description=”false” employees=”26153\, 26155\, 26157\, 25189″][vc_custom_heading text=”ENROL NOW\nLimited Seating” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”” el_id=”enrol”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_padding_divider size=”30″][vc_column_text css=”.vc_custom_1728541365191{margin-bottom: 0px !important;padding-left: 20px !important;}”]Registration Fee: \nHSMAI members INR \nNon members INR \nIncludes:  \n\nFull day of training from 9am to 5pm\nLunch\, morning & afternoon tea\n3-4 expert trainers\n3 Online Courses in Restaurant Revenue Management (Valued at US$105) – to do online at your own pace\nCertificate of Completion\n\n[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1728541931677{margin-bottom: 0px !important;}”]Registrations! Tickets Coming Soon…[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth=”true”][vc_column][mk_divider style=”thin_solid” thin_single_color=”#52247f” thickness=”3″ margin_top=”10″][vc_custom_heading text=”SELF-PACED\, ONLINE PROGRAMS” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=””][vc_basic_grid post_type=”post” max_items=”3″ item=”1648″ grid_id=”vc_gid:1728542871961-f305d47a29e2f0d8e8616b1f2b517d68-5″ taxonomies=”291″][vc_empty_space][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/master-class-optimizing-your-restaurant-profit/
LOCATION:Delhi NCR\, India
CATEGORIES:Calendar,Classes,Events,Imported,Revenue,Training Workshop
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/10/revenue-restauant-1-E2ShrJ.tmp_-KnopaU.tmp_.jpg
ORGANIZER;CN="HSMAI Academy":MAILTO:info@hsmaiacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Seoul:20250114T170000
DTEND;TZID=Asia/Seoul:20250114T200000
DTSTAMP:20260409T090446
CREATED:20241106T163029Z
LAST-MODIFIED:20250112T014237Z
UID:10001573-1736874000-1736884800@global.hsmai.org
SUMMARY:POWER-UP SEOUL – EDUCATION & NETWORKING – GENERAL MANAGERS
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/pu-jan-sel-2025-flyer-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”POWER-UP SEOUL – EDUCATION & NETWORKING” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Tuesday 14 January 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1732241675534{margin-bottom: 0px !important;}”] \nVenue: Four Seasons Hotel Seoul \nRegistration: 4:30pm | Event: 5:00pm – 8:00pm \nPowerUp Education  & Networking Seoul is an HSMAI Asia Pacific casual Education & Networking event series for General Managers and by invitation only.  \nThis is a great opportunity for General Managers meet in a casual\, yet informative\, engaging\, and meaningful way. \nThe format for the event is 1 hour Education and 2 hours Networking. 🥂 \nIf you are interested to attend please send an email to Korea@hsmai-asia.org. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2023/06/website-banner-why-attend-commconf.png” image_size=”large”][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2023/12/bkpu-montage-aug-2.jpg” image_size=”large”][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”AGENDA” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ style=”flat” color=”green” spacing=”1″ gap=”10″ c_icon=”” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Welcome” tab_id=”1707754680050-fab22c56-38580168-f53ec666-ec36″][/vc_tta_section][vc_tta_section title=”HSMAI Korea – an Introduction and Events for 2025″ tab_id=”1731409348746-89bc4649-ea47″][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”2809″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”2025 Hospitality Trends in Korea and KTO’s Plans to Support the Industry” tab_id=”1731409454588-c0665b15-ede1″][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”33891″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”2025 – State of the Hospitality Sector” tab_id=”1731409522339-2a0494f1-9c5a”][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”37410″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”How to Empower Property Owners and Managers Worldwide with New Ways to Secure Guests\, Manage Staff and Protect Assets” tab_id=”1731409587662-91c0ed4a-62c6″][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”37414″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Open Networking and Drinks & Canapés” tab_id=”1707754802647-7d296b8e-73470168-f53ec666-ec36″][vc_single_image image=”31620″ img_size=”medium” alignment=”center”][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text=”SPONSORS & SUPPORTERS” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_single_image image=”37427″ img_size=”large” alignment=”center” css=””][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-education-networking-seoul-3/
LOCATION:Four Seasons Hotel\, 97 Saemunan-ro\, Dangju-dong\, Jongno District\, Seoul\, Korea\, Democratic People's Republic of
CATEGORIES:Chapter Events,PowerUp
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/11/pu-jan-sel-2025-5-HLBYuo.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Seoul:20250114T170000
DTEND;TZID=Asia/Seoul:20250114T200000
DTSTAMP:20260409T090446
CREATED:20250113T014333Z
LAST-MODIFIED:20250114T015947Z
UID:10001622-1736874000-1736884800@global.hsmai.org
SUMMARY:POWER-UP SEOUL – EDUCATION & NETWORKING – GENERAL MANAGERS
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/pu-jan-sel-2025-flyer-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”POWER-UP SEOUL – EDUCATION & NETWORKING” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Tuesday 14 January 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1732241675534{margin-bottom: 0px !important;}”] \nVenue: Four Seasons Hotel Seoul \nRegistration: 4:30pm | Event: 5:00pm – 8:00pm \nPowerUp Education  & Networking Seoul is an HSMAI Asia Pacific casual Education & Networking event series for General Managers and by invitation only.  \nThis is a great opportunity for General Managers meet in a casual\, yet informative\, engaging\, and meaningful way. \nThe format for the event is 1 hour Education and 2 hours Networking. 🥂 \nIf you are interested to attend please send an email to Korea@hsmai-asia.org. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2023/06/website-banner-why-attend-commconf.png” image_size=”large”][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2023/12/bkpu-montage-aug-2.jpg” image_size=”large”][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”AGENDA” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ style=”flat” color=”green” spacing=”1″ gap=”10″ c_icon=”” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Welcome” tab_id=”1707754680050-fab22c56-38580168-f53ec666-ec36″][/vc_tta_section][vc_tta_section title=”HSMAI Korea – an Introduction and Events for 2025″ tab_id=”1731409348746-89bc4649-ea47″][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”2809″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”2025 Hospitality Trends in Korea and KTO’s Plans to Support the Industry” tab_id=”1731409454588-c0665b15-ede1″][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”33891″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”2025 – State of the Hospitality Sector” tab_id=”1731409522339-2a0494f1-9c5a”][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”37410″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”How to Empower Property Owners and Managers Worldwide with New Ways to Secure Guests\, Manage Staff and Protect Assets” tab_id=”1731409587662-91c0ed4a-62c6″][vc_row_inner][vc_column_inner][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ employees=”37414″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Open Networking and Drinks & Canapés” tab_id=”1707754802647-7d296b8e-73470168-f53ec666-ec36″][vc_single_image image=”31620″ img_size=”medium” alignment=”center”][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text=”SPONSORS & SUPPORTERS” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_single_image image=”37427″ img_size=”large” alignment=”center” css=””][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-seoul-education-networking-general-managers/
LOCATION:Four Seasons Hotel – Seoul\, 97 Saemunan-ro\, Dangju-dong\, Jongno District\, Seoul\, Korea\, Democratic People's Republic of
CATEGORIES:Chapter Events,PowerUp
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2025/01/pu-jan-sel-2025-5-xQfKTt.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250115
DTEND;VALUE=DATE:20250116
DTSTAMP:20260409T090446
CREATED:20241220T021037Z
LAST-MODIFIED:20250115T072830Z
UID:10001604-1736899200-1736985599@global.hsmai.org
SUMMARY:2025 January Luncheon
DESCRIPTION:
URL:https://global.hsmai.org/event/2025-january-luncheon/
LOCATION:Orlando\, FL\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250115T090000
DTEND;TZID=Europe/London:20250115T120000
DTSTAMP:20260409T090446
CREATED:20241125T204332Z
LAST-MODIFIED:20250115T072832Z
UID:10001587-1736931600-1736942400@global.hsmai.org
SUMMARY:Senior Talent Executive Roundtable (By-Invitation-Only)
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nSenior Talent Executive Roundtable\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”18″ font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nBy-Invitation-Only\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1736514089519{margin-bottom: 0px !important;}”]📅 Wednesday\, January 15th\, 2025\n📍 The Savoy Hotel\, London\n🕘 9:00 AM – 12:00 PM \nJoin HSMAI Europe for an exclusive roundtable designed for senior Talent executives.  \nThe Senior Talent Executive Roundtable will focus on shaping the future of talent within the hospitality industry. This interactive session brings together  leaders with different backgrounds to explore innovative strategies for attracting and retaining top talent\, inspiring the next generation\, and leveraging tools like AI to enhance recruitment and development. With a spotlight on initiatives such as the HSMAI Europe Future You and Commercial Career Start Program\, this roundtable is a platform to share insights\, foster collaboration\, and create actionable solutions for the industry’s evolving challenges. \nThe roundtable discussion will be led by Michael Wierling\, Director of HR for Northern Europe at IHG Hotels & Resorts and Chair of the HSMAI Europe People & Culture Advisory Board.\n \nMore about the Commercial Career Start Program here.\nMore about the Future You here. \n  \nWhat to Expect\nHSMAI Executive Roundtables are networks of like-minded senior leaders that meet face-to-face and virtually. They are a unique opportunity for executives to have meaningful dialogue in a confidential environment. \n📌*Please note that all registrations will be pending approval.[/vc_column_text][vc_btn title=”RVSP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2F9aPr3L|target:_blank”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/senior-hr-talent-executive-roundtable-by-invitation-only/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2025/01/hrtalent-roundtable-1-uPTfZG.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250115T090000
DTEND;TZID=Europe/London:20250115T120000
DTSTAMP:20260409T090446
CREATED:20241125T204346Z
LAST-MODIFIED:20250115T072832Z
UID:10001588-1736931600-1736942400@global.hsmai.org
SUMMARY:Designing Leverage of MICE Potential in the Business Mix (By-Invitation-Only Workshop)
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nDesigning Leverage of MICE Potential in the Business Mix\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”18″ font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nBy-Invitation-Only Workshop\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1731340752692{margin-bottom: 0px !important;background-color: #f2f2f2 !important;}”] \n\nWorkshop Details\n\nDate & Time: Wednesday\, January 15\, 2025\, from 9 AM to 12 PM\, with registration starting at 8:30 AM\nLocation: The Savoy Hotel\, London\nModerators: Mark Struik and Thijs Peters\, Partners at Conventus Consultants \nThe timing of the workshop “Designing leverage of MICE potential in the business mix” is set to be part of the HSMAI Europe Commercial Strategy Week\, taking place in London from the 15th – 17th of January 2025\, where many of the industry C-level and Directors will be present. Below you will see the structure for the workshop\, aimed at gathering expert input to inform a potential year-round HSMAI Europe MICE program including training both on a national and regional level. \n[/vc_column_text][vc_column_text css=”.vc_custom_1731339758809{margin-bottom: 0px !important;}”]As HSMAI Europe expands and our members would like to increasingly prioritise MICE\, we are dedicated to enhancing our focus on this both locally and regionally. We kindly asked you to identify who from your senior team we should invite to join us for this important workshop by sending us an email at postbox@hsmai.eu.[/vc_column_text][mk_divider style=”thin_solid” thin_single_color=”#000000″ thickness=”3″ margin_top=”10″ margin_bottom=”10″][mk_fancy_title color=”#669933″ size=”18″ margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nKey Objective\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1731338622566{margin-bottom: 0px !important;}”]To identify opportunities for a year-round MICE program for HSMAI Europe (local and regional). \nWe’ll be examining this from multiple perspectives\, including MICE marketing & sales\, the RFP process\, distribution networks\, yield management\, sustainability\, training\, and data analysis. \nIncluded in the discussion will be the terminology. Is MICE the correct program name or should we look at alternatives?[/vc_column_text][mk_fancy_title color=”#669933″ size=”18″ margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nDeliverables\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1731338695024{margin-bottom: 0px !important;}”] \n\nAdvice MICE program\n\n\nClear picture of how the market stakeholders perceives a MICE program and its needs 🡪 present back to the HSMAI Europe Board of Directors in the afternoon on the same day.\n\n[/vc_column_text][mk_divider style=”thin_solid” thin_single_color=”#000000″ thickness=”3″ margin_top=”10″ margin_bottom=”10″][mk_fancy_title color=”#663399″ size=”20″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nAGENDA\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1731339689440{margin-bottom: 0px !important;background-color: #669933 !important;border-color: #669933 !important;}”]   Phase 1: Introduction and Objectives (30 minutes)[/vc_column_text][vc_column_text css=”.vc_custom_1731338950144{margin-bottom: 0px !important;background-color: #f2f2f2 !important;}”] \n\nWelcome and Objective Setting\nWe briefly introduce the workshop’s purpose: identify the possibility of a MICE program within HSMAI Europe to meet the needs of the MICE market and strengthen HSMAI’s overall offerings that will also include training.\n\n\nIcebreaker: Speed Brainstorming\nParticipants brainstorm in pairs\, focusing on the question: What are the biggest challenges in the MICE market from a hotel perspective? – Post-it up canvas\n\n\nShare Key Insights\nShare their top insights to establish a shared understanding of current industry challenges.\n\n[/vc_column_text][mk_padding_divider][vc_column_text css=”.vc_custom_1731339701413{margin-bottom: 0px !important;background-color: #669933 !important;border-color: #669933 !important;}”]   Phase 2: Defining the Core of the MICE Program (90 minutes)[/vc_column_text][vc_column_text css=”.vc_custom_1731339065000{margin-bottom: 0px !important;background-color: #f2f2f2 !important;}”] \n\nContext Mapping\nParticipants will be divided into small teams. Each team will create a context map\, identifying the key elements impacting the performance of MICE teams within the hotel industry. Here the perspectives MICE marketing & sales\, the RFP process\, distribution networks\, yield management\, sustainability\, training\, and data analysis are the starting points – Context map Canvas\nDot Voting for High-Impact Elements\nParticipants vote on the elements they feel have the most impact on MICE team performance. – Dot voting\nHot Air Balloon Exercise\nThe Hot Air Balloon method; teams will visualise what will help the MICE program “take off” (positive forces and opportunities) and what may hold it back (challenges and barriers). This will provide a clear overview of essential and limiting factors for the program. – Hot air balloon canvas\n\n\n[/vc_column_text][mk_padding_divider][vc_column_text css=”.vc_custom_1731339099055{margin-bottom: 0px !important;background-color: #669933 !important;border-color: #669933 !important;}”]   Phase 3: Developing Actionable Structure and Vision (60 minutes)[/vc_column_text][vc_column_text css=”.vc_custom_1731339126712{margin-bottom: 0px !important;background-color: #f2f2f2 !important;}”] \n\nCover Story\nParticipants in teams have to imagine that the newly launched MICE program has become a huge success\, leading to a cover story in a major industry publication. Each team will develop this cover story\, describing what the MICE program provides\, how it looks\, and what impact it has achieved. – Cover Story canvas\nFinal Sprint: Roadmap Development\nEach team outlines a roadmap for implementing the key components of their MICE program proposal. Use dot voting to identify the top priorities and most actionable next steps.\n\n[/vc_column_text][mk_padding_divider][vc_column_text css=”.vc_custom_1731339159100{margin-bottom: 0px !important;background-color: #669933 !important;border-color: #669933 !important;}”]   Conclusion (10 minutes)[/vc_column_text][vc_column_text css=”.vc_custom_1731339184446{margin-bottom: 0px !important;background-color: #f2f2f2 !important;}”] \n\nWrap-Up and Next Steps\nSummarise the key insights from the workshop. Discuss takeaways to present to the HSMAI Europe Board of Directors.\n\n[/vc_column_text][mk_padding_divider][vc_column_text css=”.vc_custom_1731339208361{margin-bottom: 0px !important;}”] \nWe kindly ask you to identify the senior team members you would like us to invite to this important workshop and to share their details at postbox@hsmai.eu. \n[/vc_column_text][mk_divider style=”thin_solid” thin_single_color=”#000000″ thickness=”3″ margin_top=”10″ margin_bottom=”10″][mk_padding_divider][vc_btn title=”RSVP HERE” shape=”round” color=”green” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2F2PqdxE|target:_blank”][vc_column_text css=”.vc_custom_1731339354965{margin-bottom: 0px !important;}”] \n*Please note that all registrations will be pending approval* \n[/vc_column_text][mk_divider style=”thin_solid” thin_single_color=”#000000″ thickness=”3″ margin_top=”10″ margin_bottom=”10″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/designing-leverage-of-mice-potential-in-the-business-mix-by-invitation-only-workshop/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2024/11/the-savoy-tGRhSf.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250115T100000
DTEND;TZID=Europe/London:20250115T160000
DTSTAMP:20260409T090446
CREATED:20241025T153042Z
LAST-MODIFIED:20250115T072832Z
UID:10001569-1736935200-1736956800@global.hsmai.org
SUMMARY:CRME Review Course in London
DESCRIPTION:Come to London and leave with your Global HSMAI certification!\nReady to be recognized and certified for your expertise in Sales or Revenue Management? Join the CRME Review Course this January in London\, and take a major step toward HSMAI Global certification! \nHSMAI certifications are important because the more you know — and the more you can demonstrate what you know — the better ROI you can provide to your company\, the more you can improve its bottom line\, and the better you can position your career. \nWhen is the Review Course?\nDay: Wednesday\, 15th January 2025 \nTime: 10 AM – 3 PM (local time) followed by global exam 3 PM – 4 PM (optional) \nVenue: London\, location to be announced \nRead more and sign up here
URL:https://global.hsmai.org/event/chdm-chsl-or-crme-review-courses-in-london/
LOCATION:London\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2024/11/certifications-headerphoto-hsmai-1920-x-1080-px-1-6trdqt.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250115T123000
DTEND;TZID=Europe/London:20250115T143000
DTSTAMP:20260409T090446
CREATED:20241125T204347Z
LAST-MODIFIED:20250115T072833Z
UID:10001589-1736944200-1736951400@global.hsmai.org
SUMMARY:HSMAI Europe Board of Directors Meeting (Internal)
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nHSMAI Europe Board of Directors Meeting\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”18″ font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nInternal\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1732532903061{margin-bottom: 0px !important;}”]📅 Wednesday\, January 15th\, 2025\n📍 The Savoy Hotel\, London\n🕘 12:30 PM – 2:30 PM[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/hsmai-europe-board-of-directors-meeting-internal/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2024/11/the-savoy-tGRhSf.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250115T150000
DTEND;TZID=Europe/London:20250115T200000
DTSTAMP:20260409T090446
CREATED:20241125T204347Z
LAST-MODIFIED:20250115T072833Z
UID:10001590-1736953200-1736971200@global.hsmai.org
SUMMARY:Leadership Day (Internal\, By-Invitation-Only)
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”25″ font_weight=”bold” font_family=”Merriweather” font_type=”google” responsive_align=”left”]Leadership Day (Internal)[/mk_fancy_title][vc_column_text css=”.vc_custom_1732532728071{margin-bottom: 0px !important;}”]📅 Wednesday\, January 15th\, 2025\n📍 The Savoy Hotel\, London\n🕘 3:00 PM – 8:00 PM\, including a working dinner \nThe HSMAI Europe Leadership Day 2025\, an invitation-only event\, will take place at the conference venue. For this gathering we invite HSMAI Europe Advisory Board members\, Rising Leaders Council\, Board of Directors members\, Student Council and special supporters and sponsors of the region.[/vc_column_text][vc_btn title=”RSVP HERE ” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2Fd49440|target:_blank”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/leadership-day-internal-by-invitation-only/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2024/11/the-savoy-tGRhSf.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250116
DTEND;VALUE=DATE:20250117
DTSTAMP:20260409T090446
CREATED:20241019T142700Z
LAST-MODIFIED:20250116T074319Z
UID:10001566-1736985600-1737071999@global.hsmai.org
SUMMARY:Commercial Strategy Conference & HSMAI Awards Europe | London
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”15589″ img_size=”1920 x 800″ css=””][mk_fancy_title color=”#669933″ size=”25″ font_weight=”bold” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Join Us at the HSMAI Europe Commercial Strategy Conference and HSMAI Awards Europe in London![/mk_fancy_title][mk_fancy_title color=”#000000″ size=”18″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]📅 Thursday\, January 16th\, 2025\n📍 The Savoy Hotel\, London\, UK \n🕘 Conference: 8:00 AM – 5:00 PM\n🕘 Awards: 6:30 PM – 11:00 PM[/mk_fancy_title][vc_column_text css=”.vc_custom_1733848392047{margin-bottom: 0px !important;}”]HSMAI Europe’s Commercial Strategy Conference: Where Insights Drive Hospitality Forward! – the evolution of HSMAI ROC – reflects the development of marketing\, revenue optimization\, sales\, and other commercial functions into new and evolving commercial strategy organisations inside many hotel companies. \nThe conference — and pre- and post-conference certifications\, leadership day\, training and roundtables — will equip commercial professionals and leaders with the skills\, knowledge\, and strategic vision necessary to navigate the ever-evolving landscape of hotel commercial strategy while driving profit throughout the customer journey. \nThe HSMAI Europe Commercial Strategy Conference and the HSMAI Awards Europe will be held at The Savoy Hotel in London.[/vc_column_text][vc_btn title=”READ MORE AND SIGN UP” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Fhsmai.eu%2Fcommercial-strategy-week-2025%2Fprogram%2F|target:_blank”][vc_column_text css=”.vc_custom_1732272245190{margin-bottom: 0px !important;}”]Contact Us: \nFor group rates\, sponsorship and further inquiries\, please email us at postbox@hsmai.eu.  \nDon’t miss this unique opportunity to connect\, learn\, and lead in the evolving landscape of commercial strategy. Be part of an inspiring experience in London this January![/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/commercial-strategy-week-2025-london/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2024/10/untitled-design-7-FnZaoN.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250116T183000
DTEND;TZID=UTC:20250116T203000
DTSTAMP:20260409T090446
CREATED:20250114T015911Z
LAST-MODIFIED:20250116T024232Z
UID:10001644-1737052200-1737059400@global.hsmai.org
SUMMARY:Thirsty Thursday
DESCRIPTION:[vc_row][vc_column][vc_column_text]UAE’s Thirsty Thursday is the perfect midweek escape\, offering a refreshing break in some of Dubai’s most sophisticated venues. This event provides an excellent opportunity for networking and relaxation\, set against the backdrop of the city’s swankiest spots. Designed to bring together professionals from the hospitality industry\, Thirsty Thursday is a must-attend for anyone looking to unwind and connect in style.[/vc_column_text][vc_btn title=”Reserve your spot!” color=”violet” size=”lg” css=”” link=”url:https%3A%2F%2Fhsmaime.org%2Fproduct%2Fttdxb%2F|target:_blank”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/thirsty-thursday-18/
LOCATION:Floor24\, Jumeirah Beach Hotel\, Jumeirah St - Umm Suqeim - Umm Suqeim 3\, Dubai\, United Arab Emirates
CATEGORIES:Networking
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2025/01/tt1-2025-16-jan-E7OYKj.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250117T090000
DTEND;TZID=Europe/London:20250117T120000
DTSTAMP:20260409T090446
CREATED:20241125T204348Z
LAST-MODIFIED:20250117T074444Z
UID:10001591-1737104400-1737115200@global.hsmai.org
SUMMARY:Senior Revenue & Commercial Executive Roundtable
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”0″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nThe Future of MICE Data\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”18″ font_style=”italic” margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nBy-Invitation-Only\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1736502994363{margin-bottom: 0px !important;}”]📅 Friday\, January 17th\, 2025\n📍 The Savoy Hotel\, London\n🕘 9:00 AM – 12:00 PM \nJoin HSMAI Europe for an exclusive roundtable designed for senior Revenue and Commercial executives. \nThe rapidly evolving MICE landscape presents unique challenges for hotels and hotel chains\, including total account management\, total revenue optimization\, and the IT infrastructure supporting these systems. This session offers a collaborative space to discuss these challenges\, uncover new opportunities\, and explore how the industry can work towards establishing common standards for MICE data and systems. \nThis by-invitation-only roundtable will also delve into the topic of Creating a MICE market data culture. \n  \nWhat to Expect\nHSMAI Executive Roundtables are networks of like-minded senior leaders that meet face-to-face and virtually. They are a unique opportunity for executive-level peer groups to have meaningful dialogue in a confidential environment.  \nWe will start with 2 speakers that will set the starting points of the discussion. [/vc_column_text][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”16201″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1736505303388{margin-bottom: 0px !important;}”] \nModerator \nShumi Khan\nGlobal SVP Business Performance & Revenue Management at Accor Hotels and Chair of the HSMAI Europe Revenue Optimization Advisory Board \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”16246″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1734713342748{margin-bottom: 0px !important;}”] \nLeo Barrit\nVP Sales\, Hospitality\nat FLYR \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”16204″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1734005868290{margin-bottom: 0px !important;}”] \nKatie Moro\nVice President\, Data Partnerships\nat Amadeus Hospitality \n[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1735822524727{margin-bottom: 0px !important;}”]Special offer: We recommend the attendees to join the HSMAI Europe Commercial Strategy Conference on Thursday\, January 16th at the Savoy Hotel in London. As part of the collaboration HSMAI Europe offers hoteliers attending the roundtable\, the Early Bird member rate for the conference (expires on December 18th but please kindly reach out to us at postbox@hsmai.eu and we will provide a special code for your conference registration). \nThis executive roundtable is sponsored by Amadeus and Flyr. \n \n  \n\nWe will abide by HSMAI´s Antitrust Policy\, which we will share with you as a reminder at the beginning of the session. \n📌*Please note that all registrations will be pending approval.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_btn title=”RVSP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2F2PqdwG|target:_blank”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/senior-revenue-commercial-executive-roundtable/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2025/01/rc-roundtable-1-XqaozZ.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250117T090000
DTEND;TZID=Europe/London:20250117T120000
DTSTAMP:20260409T090446
CREATED:20241125T204348Z
LAST-MODIFIED:20250117T074444Z
UID:10001592-1737104400-1737115200@global.hsmai.org
SUMMARY:Senior Distribution Executive Roundtable (By-Invitation-Only)
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#669933″ size=”25″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”] \nThe impact of the Digital Markets Act (DMA) in the Hospitality industry\n[/mk_fancy_title][vc_column_text css=”.vc_custom_1734704985211{margin-bottom: 0px !important;}”]📅 Friday\, January 17th\, 2025\n📍 The Savoy Hotel\, London\n🕘 9:00 AM – 12:00 PM \nJoin HSMAI Europe for an exclusive roundtable designed for senior distribution executives. \nAs HSMAI Europe expands and our members would like to increasingly prioritise Distribution\, we are dedicated to specifically enhancing our focus on Parity and Regulation. This roundtable is done in conjunction and coordinated by the International Hospitality Pricing Innovation series (IHPI). We will start with 4 speakers that will set the critical starting points of the discussion: European Commission\, Distribution Pricing Parity data\, Distribution Market Share data\, and Hotel Group point-of-view.[/vc_column_text][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1735821527637{margin-bottom: 0px !important;}”] \n \nMODERATOR \nJuli Jones\nSenior Vice President at HSMAI \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704833194{margin-bottom: 0px !important;}”] \n \nAndrea Mantovani\nEconomic theory Researcher at European Digital Markets Act (DMA) \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704880708{margin-bottom: 0px !important;}”] \n \nJavier Delgado\nCEO EMEA at Mirai \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704928094{margin-bottom: 0px !important;}”] \n \nPau Ferret\nCo-Founder & CRO at 123COMPARE.ME \n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text css=”.vc_custom_1734704974521{margin-bottom: 0px !important;}”] \n \nOrazio Lambiase\nSenior Director\, Distribution\, EMEA at Marriott International \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][vc_column_text css=”.vc_custom_1735822549749{margin-bottom: 0px !important;}”]Special offer: We recommend the attendees to join the HSMAI Europe Commercial Strategy Conference on Thursday\, January 16th at the Savoy Hotel in London. As part of the collaboration HSMAI Europe offers hoteliers attending the roundtable\, the Early Bird member rate for the conference (expires on December 18th but please kindly reach out to us at postbox@hsmai.eu and we will provide a special code for your conference registration). \nWhat to Expect from the roundtable on Friday\nHSMAI Executive Roundtables are networks of like-minded senior leaders that meet face-to-face and virtually. They are a unique opportunity for executive-level peer groups to have meaningful dialogue in a confidential environment.  \nWe will abide by HSMAI´s Antitrust Policy\, which we will share with you as a reminder at the beginning of the session. \n📌*Please note that all registrations will be pending approval.[/vc_column_text][vc_btn title=”RSVP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2Fn88ONX|target:_blank”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/senior-distribution-executive-roundtable-by-invitation-only/
LOCATION:The Savoy Hotel\, 2 Savoy Ct\, Strand\, London\, WC2R 0EZ\, United Kingdom
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2025/01/distribution-roundtable-visual-1-XMcaGX.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250123T163000
DTEND;TZID=Asia/Krasnoyarsk:20250123T193000
DTSTAMP:20260409T090446
CREATED:20241106T163036Z
LAST-MODIFIED:20250112T014242Z
UID:10001574-1737649800-1737660600@global.hsmai.org
SUMMARY:POWER-UP JAKARTA – EDUCATION & NETWORKING
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/pu-jkt-2025-landscape-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”POWER-UP JAKARTA – EDUCATION & NETWORKING” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Thursday 23 January 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1736315021544{margin-bottom: 0px !important;}”] \nVenue: D’wangsa.9\nTHE 1O1 Jakarta Sedayu Darmawangsa\nJl. Darmawangsa IX No.14\, Pulo\, Kec. Kby. Baru\, Kota Jakarta Selatan\, Daerah Khusus Ibukota\nJakarta 12160\, Indonesia \nRegistration: 3:45pm | Event: 4:30pm – 7:30pm \nHSMAI PowerUp is an HSMAI Asia Pacific casual Education & Networking event series for those working in commercial roles in hotels to connect\, learn\, and build their professional networks. \nThis is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual\, yet informative\, engaging\, and meaningful way. \nThe format for the event is 1.5 hours Education and 1.5 hours Networking. 🥂 \nJoin us for a unique opportunity to meet your peers and engage with hotel leaders. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2023/06/website-banner-why-attend-commconf.png” image_size=”large”][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2023/12/bkpu-montage-aug-2.jpg” image_size=”large”][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_custom_heading text=”AGENDA” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ style=”flat” color=”green” spacing=”1″ gap=”10″ c_icon=”” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Welcome” tab_id=”1707754680050-fab22c56-38580168-f53e2c21-41fab67e-0d9d”][vc_single_image image=”38018″ img_size=”medium” alignment=”center” css=””][/vc_tta_section][vc_tta_section title=”About HSMAI” tab_id=”1734922222053-6b68ced2-67f3″][vc_column_text css=”.vc_custom_1736480884392{margin-bottom: 0px !important;}”]HSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Asia Pacific was founded in Singapore in 2004 and now has Chapters in Singapore\, Thailand\, Indonesia\, Australia\, India\, Korea\, Hong Kong & Macau & Mainland China.\nIn 2017\, HSMAI founded the HSMAI Academy\, allowing us to bring members and other hoteliers quality education both online and face-to-face. The Academy houses all educational products and certifications developed by HSMAI around the world and will soon feature external courses that will assist hoteliers grow their career.[/vc_column_text][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” description=”false” employees=”24620\, 2450″][/vc_tta_section][vc_tta_section title=”Indonesia Market Performance & Outlook Trends” tab_id=”1734926149305-c6821ded-2377″][vc_column_text css=”.vc_custom_1736405685383{margin-bottom: 0px !important;}”]Take a brief deep dive into the current number trends and the outlook for the Indonesian market – get familiar with how it’s performing and what’s ahead for 2025.[/vc_column_text][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” employees=”4131\, 37952″][/vc_tta_section][vc_tta_section title=”Building Strategic Partnership in the MICE Ecosystem” tab_id=”1734926200582-4659b399-6912″][vc_column_text css=”.vc_custom_1736411233080{margin-bottom: 0px !important;}”]Nice for MICE\, is it really nice? This session will explore limitless opportunities for hoteliers to unlock the potential of MICE businesses. Together\, we will unlock\, step by step\, how to indentify the right partners and the essentials qualities to seek. Let’s redefine experiences\, expand reach and most importantly\, drive unparalled growth.[/vc_column_text][mk_employees rounded_image=”false” grayscale_image=”false” description=”false” order=”ASC” employees=”38150\, 38153\, 38002″][/vc_tta_section][vc_tta_section title=”The Digital Future of Hotel Commercial Teams: Tools & Trends 2025″ tab_id=”1734926255702-ae761b8c-b857″][vc_column_text css=”.vc_custom_1736315790727{margin-bottom: 0px !important;}”]Join industry leaders for an exciting discussion on the digital tools and technologies that will define the future of hotel commercial teams in 2025. This panel will explore the cutting-edge innovations that will transform how sales\, marketing\, and revenue professionals drive performance\, enhance guest engagement\, and optimize operations. From AI-powered personalization and advanced analytics to next-gen CRM systems and automation\, our experts will reveal the tools that will shape success in the years ahead. Get ready to discover what’s coming next and how your team can stay ahead in a rapidly evolving digital landscape.[/vc_column_text][mk_employees rounded_image=”false” grayscale_image=”false” description=”false” order=”ASC” employees=”38070\, 38076\, 31000″][mk_employees rounded_image=”false” grayscale_image=”false” employees=”38079\, 38082″][/vc_tta_section][vc_tta_section title=”Networking Drinks & Canapés” tab_id=”1707754802647-7d296b8e-73470168-f53e2c21-41fab67e-0d9d”][vc_single_image image=”31620″ img_size=”medium” alignment=”center”][/vc_tta_section][/vc_tta_accordion][vc_gmaps link=”#E-8_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” css=””][/vc_column][vc_column width=”1/2″][vc_btn title=”Unavailable? Contact Us.” style=”flat” color=”green” align=”center” css=”” link=”url:mailto%3Ainfo%40hsmai-asia.org|target:_blank” el_class=”get_my_copy”][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text=”SUPPORTERS” font_container=”tag:h2|font_size:40|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/pu-supporters-1.jpg” image_size=”full” frame_style=”single_line” align=”center”][/vc_column][/vc_row][vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/indonesia-advisory-board-with-border.jpg” image_size=”full” frame_style=”single_line” align=”center”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-education-networking-jakarta/
LOCATION:THE 1O1 Jakarta Sedayu Darmawangsa\, Jakarta\, Indonesia\, Darmawangsa Square Jl.Darmawangsa IX No. 14 Kebayoran Baru\, Jakarta Selatan Jakarta - Indonesia\, Jakarta\, Jakarta\, Indonesia
CATEGORIES:Chapter Events
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/11/pu-jan-jak-2025-1-QjpNAI.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250123T163000
DTEND;TZID=Asia/Krasnoyarsk:20250123T193000
DTSTAMP:20260409T090446
CREATED:20250113T014759Z
LAST-MODIFIED:20250123T032843Z
UID:10001632-1737649800-1737660600@global.hsmai.org
SUMMARY:POWER-UP JAKARTA – EDUCATION & NETWORKING
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/pu-jkt-2025-landscape-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”POWER-UP JAKARTA – EDUCATION & NETWORKING” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Thursday 23 January 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1736315021544{margin-bottom: 0px !important;}”] \nVenue: D’wangsa.9\nTHE 1O1 Jakarta Sedayu Darmawangsa\nJl. Darmawangsa IX No.14\, Pulo\, Kec. Kby. Baru\, Kota Jakarta Selatan\, Daerah Khusus Ibukota\nJakarta 12160\, Indonesia \nRegistration: 3:45pm | Event: 4:30pm – 7:30pm \nHSMAI PowerUp is an HSMAI Asia Pacific casual Education & Networking event series for those working in commercial roles in hotels to connect\, learn\, and build their professional networks. \nThis is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual\, yet informative\, engaging\, and meaningful way. \nThe format for the event is 1.5 hours Education and 1.5 hours Networking. 🥂 \nJoin us for a unique opportunity to meet your peers and engage with hotel leaders. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2023/06/website-banner-why-attend-commconf.png” image_size=”large”][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2023/12/bkpu-montage-aug-2.jpg” image_size=”large”][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_custom_heading text=”AGENDA” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ style=”flat” color=”green” spacing=”1″ gap=”10″ c_icon=”” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Welcome” tab_id=”1707754680050-fab22c56-38580168-f53e2c21-41fab67e-0d9d”][vc_single_image image=”38018″ img_size=”medium” alignment=”center” css=””][/vc_tta_section][vc_tta_section title=”About HSMAI” tab_id=”1734922222053-6b68ced2-67f3″][vc_column_text css=”.vc_custom_1736480884392{margin-bottom: 0px !important;}”]HSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Asia Pacific was founded in Singapore in 2004 and now has Chapters in Singapore\, Thailand\, Indonesia\, Australia\, India\, Korea\, Hong Kong & Macau & Mainland China.\nIn 2017\, HSMAI founded the HSMAI Academy\, allowing us to bring members and other hoteliers quality education both online and face-to-face. The Academy houses all educational products and certifications developed by HSMAI around the world and will soon feature external courses that will assist hoteliers grow their career.[/vc_column_text][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” description=”false” employees=”24620\, 2450″][/vc_tta_section][vc_tta_section title=”Indonesia Market Performance & Outlook Trends” tab_id=”1734926149305-c6821ded-2377″][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1736405685383{margin-bottom: 0px !important;}”]Take a brief deep dive into the current number trends and the outlook for the Indonesian market – get familiar with how it’s performing and what’s ahead for 2025.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” description=”false” employees=”37952″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Building Strategic Partnership in the MICE Ecosystem” tab_id=”1734926200582-4659b399-6912″][vc_column_text css=”.vc_custom_1736411233080{margin-bottom: 0px !important;}”]Nice for MICE\, is it really nice? This session will explore limitless opportunities for hoteliers to unlock the potential of MICE businesses. Together\, we will unlock\, step by step\, how to indentify the right partners and the essentials qualities to seek. Let’s redefine experiences\, expand reach and most importantly\, drive unparalled growth.[/vc_column_text][mk_employees rounded_image=”false” grayscale_image=”false” description=”false” order=”ASC” employees=”38150\, 38153\, 38002″][/vc_tta_section][vc_tta_section title=”The Digital Future of Hotel Commercial Teams: Tools & Trends 2025″ tab_id=”1734926255702-ae761b8c-b857″][vc_column_text css=”.vc_custom_1736315790727{margin-bottom: 0px !important;}”]Join industry leaders for an exciting discussion on the digital tools and technologies that will define the future of hotel commercial teams in 2025. This panel will explore the cutting-edge innovations that will transform how sales\, marketing\, and revenue professionals drive performance\, enhance guest engagement\, and optimize operations. From AI-powered personalization and advanced analytics to next-gen CRM systems and automation\, our experts will reveal the tools that will shape success in the years ahead. Get ready to discover what’s coming next and how your team can stay ahead in a rapidly evolving digital landscape.[/vc_column_text][mk_employees rounded_image=”false” grayscale_image=”false” description=”false” order=”ASC” employees=”38070\, 38076\, 31000″][mk_employees rounded_image=”false” grayscale_image=”false” employees=”38079\, 38082″][/vc_tta_section][vc_tta_section title=”Networking Drinks & Canapés” tab_id=”1707754802647-7d296b8e-73470168-f53e2c21-41fab67e-0d9d”][vc_single_image image=”31620″ img_size=”medium” alignment=”center”][/vc_tta_section][/vc_tta_accordion][vc_gmaps link=”#E-8_JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xlLmNvbSUyRm1hcHMlMkZlbWJlZCUzRnBiJTNEJTIxMW0xOCUyMTFtMTIlMjExbTMlMjExZDM5NjYuMDc0MjIwMTYzNTA4NSUyMTJkMTA2LjgwMTgxOTk5OTk5OTk5JTIxM2QtNi4yNTM5NTE5OTk5OTk5OTklMjEybTMlMjExZjAlMjEyZjAlMjEzZjAlMjEzbTIlMjExaTEwMjQlMjEyaTc2OCUyMTRmMTMuMSUyMTNtMyUyMTFtMiUyMTFzMHgyZTY5ZjE3NWJjNzJlYmVmJTI1M0EweDdkNGIzZjI1NDY4MmZhY2MlMjEyc1RIRSUyNTIwMU8xJTI1MjBKYWthcnRhJTI1MjBTZWRheXUlMjUyMERhcm1hd2FuZ3NhJTIxNWUwJTIxM20yJTIxMXNlbiUyMTJzcGglMjE0djE3MzYyNDI1NDE0MDMlMjE1bTIlMjExc2VuJTIxMnNwaCUyMiUyMHdpZHRoJTNEJTIyNjAwJTIyJTIwaGVpZ2h0JTNEJTIyNDUwJTIyJTIwc3R5bGUlM0QlMjJib3JkZXIlM0EwJTNCJTIyJTIwYWxsb3dmdWxsc2NyZWVuJTNEJTIyJTIyJTIwbG9hZGluZyUzRCUyMmxhenklMjIlMjByZWZlcnJlcnBvbGljeSUzRCUyMm5vLXJlZmVycmVyLXdoZW4tZG93bmdyYWRlJTIyJTNFJTNDJTJGaWZyYW1lJTNF” css=””][/vc_column][vc_column width=”1/2″][vc_btn title=”Unavailable? Contact Us.” style=”flat” color=”green” align=”center” css=”” link=”url:mailto%3Ainfo%40hsmai-asia.org|target:_blank” el_class=”get_my_copy”][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text=”SUPPORTERS” font_container=”tag:h2|font_size:40|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row][vc_column][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/pu-supporters-3.jpg” image_size=”full” frame_style=”single_line” align=”center”][/vc_column][/vc_row][vc_row][vc_column][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/indonesia-advisory-board-with-border.jpg” image_size=”full” frame_style=”single_line” align=”center”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-jakarta-education-networking/
LOCATION:THE 1O1 Jakarta Sedayu Darmawangsa\, Jakarta\, Indonesia\, Darmawangsa Square Jl.Darmawangsa IX No. 14 Kebayoran Baru\, Jakarta Selatan Jakarta - Indonesia\, Jakarta\, Jakarta\, Indonesia
CATEGORIES:Chapter Events,PowerUp
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2025/01/pu-jan-jak-2025-1-Lnl8tM.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20250130T143000
DTEND;TZID=Asia/Kolkata:20250130T173000
DTSTAMP:20260409T090446
CREATED:20241108T165727Z
LAST-MODIFIED:20250112T014237Z
UID:10001577-1738247400-1738258200@global.hsmai.org
SUMMARY:ROUNDTABLE: COMMERCIAL LEADERS – DELHI
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/rt-feb-del-cl-2025-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”ROUNDTABLE: COMMERCIAL LEADERS – INDIA” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Thursday 30 January\, 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1730997869425{margin-bottom: 0px !important;}”] \nBy Invitation Only \nHSMAI Asia Pacific runs regular Roundtable events for the leaders in the Revenue\, Digital\, Distribution\, Marketing\, Sales and Operational heads in the Hospitality Industry.  The Roundtables are invitation-only and are deliberately small\, boardroom-style meetings to ensure everyone can participate and benefit from the discussions. \nPlease contact us if you would like to be invited. \n[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/roundtable-commercial-leaders-india/
CATEGORIES:Roundtable
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/11/rt-jan-del-cl-2025-2-ZaXQLn.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250206
DTEND;VALUE=DATE:20250207
DTSTAMP:20260409T090446
CREATED:20250107T054432Z
LAST-MODIFIED:20250205T114423Z
UID:10001614-1738800000-1738886399@global.hsmai.org
SUMMARY:Washington DC 2025 Sales Academy
DESCRIPTION:2025 Sales Academy
URL:https://global.hsmai.org/event/washington-dc-2025-sales-academy/
LOCATION:Herndon\, VA
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20250207T163000
DTEND;TZID=Asia/Kolkata:20250207T193000
DTSTAMP:20260409T090446
CREATED:20241106T163042Z
LAST-MODIFIED:20250112T014243Z
UID:10001575-1738945800-1738956600@global.hsmai.org
SUMMARY:POWER-UP DELHI – EDUCATION & NETWORKING
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/banner-delhi.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”POWER-UP DELHI – EDUCATION & NETWORKING” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Friday 7 February 2025 | Holiday Inn\, Aerocity\, New Delhi” font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1732773784963{margin-bottom: 0px !important;}”] \nRegistration: 3:45pm | Event: 4:30pm – 7:30pm \nHSMAI PowerUp is an HSMAI Asia Pacific casual Education & Networking event series for those working in commercial roles in hotels to connect\, learn\, and build their professional networks. \nThis is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual\, yet informative\, engaging\, and meaningful way. \nThe format for the event is 1.5 hour Education and 1.5 hours Networking. 🥂 \nJoin us for a unique opportunity to meet your peers and engage with hotel leaders. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2023/06/website-banner-why-attend-commconf.png” image_size=”large”][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/image_2.jpg” image_size=”large”][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_custom_heading text=”AGENDA” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ style=”flat” color=”green” spacing=”1″ gap=”10″ c_icon=”” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Welcome” tab_id=”1707754680050-fab22c56-38580168-f53e2c21-41fad7d9-7b33c000-d63f”][vc_single_image image=”38024″ img_size=”medium” css=””][/vc_tta_section][vc_tta_section title=”Indian Market Performance & Outlook” tab_id=”1732775408492-def94232-5224″][vc_column_text css=”.vc_custom_1733221558802{margin-bottom: 0px !important;}”]Numbers/Trends[/vc_column_text][/vc_tta_section][vc_tta_section title=”Panel Discussion: How Are You Spending Your Marketing Budget?” tab_id=”1732775639757-e4baa8c8-269c”][vc_column_text css=”.vc_custom_1733221658202{margin-bottom: 0px !important;}”]A panel discussion on digital spending\, highlighting the importance of understanding digital marketing strategies\, GDS marketing\, etc\, and best practices for hotels to maximize their online presence and marketing ROI.[/vc_column_text][mk_employees rounded_image=”false” grayscale_image=”false” employees=”34365″][/vc_tta_section][vc_tta_section title=”Digital Tools that Revenue Directors will be Relying on in 2025 (including AI)” tab_id=”1732775687606-2d85ea19-f4a0″][vc_column_text css=”.vc_custom_1734946378609{margin-bottom: 0px !important;}”] \nAs we step into 2025\, the role of Revenue Directors is evolving faster than ever\, driven by a rapidly changing digital landscape and heightened guest expectations. The tools we rely on are no longer just about data collection—they are about making sense of complex patterns\, predicting trends\, and enabling real-time decisions to drive revenue optimization. In this session\, Geetika will walk you through the cutting-edge digital tools shaping our industry\, from AI-powered revenue management systems to integrated customer data platforms and beyond\, all designed to empower us to stay ahead in an increasingly competitive market. Let’s explore how technology is not just enhancing our strategies but redefining the very core of revenue management.\n[/vc_column_text][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” employees=”34805″][/vc_tta_section][vc_tta_section title=”Future Pricing Strategies” tab_id=”1732775739410-7ce7df37-853a”][vc_column_text css=”.vc_custom_1733221748844{margin-bottom: 0px !important;}”] \nConsidering the trends and challenges in the hospitality industry and highlighting the importance of understanding market dynamics and adjusting pricing strategies accordingly. Based on the fact that Indian Aviation Sector are ordering an unprecedented number of aircraft\, we’ll also look at how will this impact our future pricing strategies.\n[/vc_column_text][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” employees=”24106″][/vc_tta_section][vc_tta_section title=”Speed-Friending and Drinks” tab_id=”1707755165108-1ce754a3-19300168-f53e2c21-41fad7d9-7b33c000-d63f”][vc_single_image image=”38025″ img_size=”medium” alignment=”center” css=””][/vc_tta_section][vc_tta_section title=”Open Networking and Drinks & Canapés” tab_id=”1707754802647-7d296b8e-73470168-f53e2c21-41fad7d9-7b33c000-d63f”][vc_single_image image=”38026″ img_size=”medium” alignment=”center” css=””][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”REGISTRATION” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_empty_space][vc_custom_heading text=”PARTNERS” font_container=”tag:h2|font_size:40|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-education-networking-delhi-2/
LOCATION:Venue to be Advised – Delhi\, Asset Area 12 Hospitality District\, Aerocity\,\, New Delhi\, Delhi\, 110037\, India
CATEGORIES:Chapter Events,PowerUp
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/11/pu-feb-del-2025-S3csiW.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20250207T163000
DTEND;TZID=Asia/Kolkata:20250207T193000
DTSTAMP:20260409T090446
CREATED:20250113T014820Z
LAST-MODIFIED:20250207T052823Z
UID:10001634-1738945800-1738956600@global.hsmai.org
SUMMARY:POWER-UP NEW DELHI – EDUCATION & NETWORKING
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/pu-del-feb-landscape-w-banner-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”POWER-UP NEW DELHI – EDUCATION & NETWORKING” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Friday 7 February 2025 | Holiday Inn\, Aerocity\, New Delhi” font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1732773784963{margin-bottom: 0px !important;}”] \nRegistration: 3:45pm | Event: 4:30pm – 7:30pm \nHSMAI PowerUp is an HSMAI Asia Pacific casual Education & Networking event series for those working in commercial roles in hotels to connect\, learn\, and build their professional networks. \nThis is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual\, yet informative\, engaging\, and meaningful way. \nThe format for the event is 1.5 hour Education and 1.5 hours Networking. 🥂 \nJoin us for a unique opportunity to meet your peers and engage with hotel leaders. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2023/06/website-banner-why-attend-commconf.png” image_size=”large”][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/image_2.jpg” image_size=”large”][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_custom_heading text=”AGENDA” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ style=”flat” color=”green” spacing=”1″ gap=”10″ c_icon=”” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Welcome” tab_id=”1707754680050-fab22c56-38580168-f53e2c21-41fad7d9-7b33c000-d63f”][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”38793″][/vc_tta_section][vc_tta_section title=”About HSMAI” tab_id=”1738064826043-738ecb60-47ae”][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1738064888344{margin-bottom: 0px !important;}”]HSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Asia Pacific was founded in Singapore in 2004 and now has Chapters in Singapore\, Thailand\, Indonesia\, Australia\, India\, Korea\, Hong Kong & Macau & Mainland China.\nIn 2017\, HSMAI founded the HSMAI Academy\, allowing us to bring members and other hoteliers quality education both online and face-to-face. The Academy houses all educational products and certifications developed by HSMAI around the world and will soon feature external courses that will assist hoteliers grow their career.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”24620″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Indian Market Performance & Outlook” tab_id=”1732775408492-def94232-5224″][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1736854440553{margin-bottom: 0px !important;}”]Take a brief deep dive into the current number trends and the outlook for the India market – get familiar with how India is performing and what’s to come.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”38329″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Digital Tools that Revenue Directors will be Relying on in 2025 (including AI)” tab_id=”1732775687606-2d85ea19-f4a0″][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1738065192045{margin-bottom: 0px !important;}”] \nAs we step into 2025\, the role of Revenue Directors is evolving faster than ever\, driven by a rapidly changing digital landscape and heightened guest expectations. The tools we rely on are no longer just about data collection—they are about making sense of complex patterns\, predicting trends\, and enabling real-time decisions to drive revenue optimization. In this session\, Geetika will walk you through the cutting-edge digital tools shaping our industry\, from AI-powered revenue management systems to integrated customer data platforms and beyond\, all designed to empower us to stay ahead in an increasingly competitive market. Let’s explore how technology is not just enhancing our strategies but redefining the very core of revenue management. \n[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” count=”1″ description=”false” employees=”34805″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Future Pricing Strategies” tab_id=”1732775739410-7ce7df37-853a”][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1738566771576{margin-bottom: 0px !important;}”] \nConsidering the trends and challenges in the hospitality industry and highlighting the importance of understanding market dynamics and adjusting pricing strategies accordingly. Based on the fact that Indian Aviation Sector are ordering an unprecedented number of aircraft\, we’ll also look at how will this impact our future pricing strategies.\n[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][mk_employees column=”1″ rounded_image=”false” grayscale_image=”false” description=”false” employees=”38331″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Fireside Chat: How Are You Spending Your Marketing Budget?” tab_id=”1732775639757-e4baa8c8-269c”][vc_column_text css=”.vc_custom_1738856231292{margin-bottom: 0px !important;}”]A fireside chat on digital spending\, highlighting the importance of understanding digital marketing strategies\, GDS marketing\, etc\, and best practices for hotels to maximize their online presence and marketing ROI.[/vc_column_text][mk_employees column=”2″ rounded_image=”false” grayscale_image=”false” count=”2″ description=”false” order=”ASC” employees=”6485\, 38739″][/vc_tta_section][vc_tta_section title=”Speed-Friending and Drinks” tab_id=”1707755165108-1ce754a3-19300168-f53e2c21-41fad7d9-7b33c000-d63f”][vc_single_image image=”38802″ img_size=”medium” alignment=”center” css=””][/vc_tta_section][vc_tta_section title=”Open Networking and Drinks & Canapés” tab_id=”1707754802647-7d296b8e-73470168-f53e2c21-41fad7d9-7b33c000-d63f”][vc_single_image image=”38803″ img_size=”medium” alignment=”center” css=””][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”REGISTRATION” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_empty_space][vc_custom_heading text=”PARTNERS” font_container=”tag:h2|font_size:40|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/delhi-board.jpg” image_size=”full” frame_style=”single_line” align=”center”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-delhi-education-networking/
LOCATION:Hangar Bar\, Holiday Inn\, Aerocity\, Asset Area 12 Hospitality District\, Aerocity\,\, New Delhi\, Delhi\, 110037\, India
CATEGORIES:Chapter Events,PowerUp
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2025/02/powerup-square-XHTuep.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250211
DTEND;VALUE=DATE:20250325
DTSTAMP:20260409T090447
CREATED:20250115T072831Z
LAST-MODIFIED:20250211T130009Z
UID:10001645-1739232000-1742860799@global.hsmai.org
SUMMARY:Hotel Revenue Optimization Essentials
DESCRIPTION:Hotel Revenue Optimization Essentials
URL:https://global.hsmai.org/event/hotel-revenue-optimization-essentials-62/
LOCATION:Online Web Series\, NA
CATEGORIES:Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250213T080000
DTEND;TZID=America/Los_Angeles:20250213T110000
DTSTAMP:20260409T090447
CREATED:20241217T014115Z
LAST-MODIFIED:20250213T132737Z
UID:10001599-1739433600-1739444400@global.hsmai.org
SUMMARY:HSMAI Las Vegas: Trends From Freeman
DESCRIPTION:Around The World and Back to Vegas: Trends From Freeman: Discover the future of the events and hospitality industry at our upcoming program\, featuring an exclusive presentation from *Freeman Trends*. Tailored to sales\, marketing\, and revenue professionals
URL:https://global.hsmai.org/event/hsmai-las-vegas-trends-from-freeman/
LOCATION:Las Vegas\, NV\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250213T150000
DTEND;TZID=Europe/Amsterdam:20250213T170000
DTSTAMP:20260409T090447
CREATED:20250122T084343Z
LAST-MODIFIED:20250213T121149Z
UID:10001648-1739458800-1739466000@global.hsmai.org
SUMMARY:Power-Up | Oslo | February 2025
DESCRIPTION:[vc_row][vc_column][vc_single_image image=”16426″ img_size=”full” alignment=”center” css=””][vc_column_text css=”.vc_custom_1738668852485{margin-bottom: 0px !important;}”] \nHSMAI Europe Power-Up: SoMe and influencers – The New Era of Reaching Customers\n \n📅 Date: Thursday\, 13th February\n⏰ Time: 15:00 – 17:00 (followed by networking & drinks)\n📍 Location: Louise Restaurant & Bar\, Aker Brygge\, Oslo\n \nJoin HSMAI Europe Power-Up to explore how social media and influencers are transforming the way we reach customers through visual communication and personalized experiences. Gain valuable insights into the latest trends and opportunities\, and connect with peers in this exciting era of marketing![/vc_column_text][vc_column_text css=”.vc_custom_1739245212781{margin-bottom: 0px !important;}”]To help us address this topic\, HSMAI Europe has invited Margrethe Wam Solvang\, Managing Director at Dentsu Creative and Kathrine Hovden\, Senior Project Manager at Dentsu Creative to join us.  \nMargrethe Wam Solvang is currently the Managing Director of Dentsu Creative Norway\, with a strong background in digital strategy and media. She spent nearly a decade at Google\, holding key roles in industry management and agency relations\, shaping digital transformation and media partnerships. With extensive leadership experience across creative and commercial industries\, she is a sought-after speaker on innovation and strategy. \n  \n \nKathrine Hovden is an experienced project manager and media strategist with a diverse background in advertising\, media\, and talent management. She has held key roles at Atyp\, Nord DDB\, and Egmont Publishing\, where she developed award-winning commercial concepts. Kathrine also founded and led KBH Management\, overseeing high-profile talents and large-scale productions. With her expertise in branding\, sponsorships\, and creative strategy\, she is a valuable voice in the industry. \nWe are also thrilled to welcome Simon Barman-Jenssen\, General Manager at Clarion Hotel Oslo\, who will share the incredible success story behind Shutter Bar. Through a smart and strategic use of social media—particularly TikTok and Instagram—they have transformed from having almost no guests to a buzzing hotspot. Simon will give us an exclusive insight into how they leveraged digital platforms to create engagement and drive foot traffic\, and most importantly\, what others can learn from their impressive journey. This is an inspiring talk you won’t want to miss! \nThis is a great opportunity to learn\, discuss\, and build valuable networks with industry colleagues. After the program\, we invite you to join us for an informal networking session with a drink in hand – the perfect occasion to make new connections![/vc_column_text][vc_btn title=”REGISTER NOW!” color=”violet” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FXk1589″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-oslo-february-2025/
LOCATION:Louise Restaurant & Bar\, Stranden 3\, Oslo\, 0250\, Norway
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2025/01/power-up-oslo-13th-february-SjM8w0.tmp_.png
ORGANIZER;CN="HSMAI Region Europe":MAILTO:postbox@hsmai.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250217T140000
DTEND;TZID=Europe/Oslo:20250217T163000
DTSTAMP:20260409T090447
CREATED:20241210T234110Z
LAST-MODIFIED:20250217T122849Z
UID:10001598-1739800800-1739809800@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 1
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”] \nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671603202{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385149224{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-3/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/12/ecc-GyfsxB.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250219
DTSTAMP:20260409T090447
CREATED:20241120T204533Z
LAST-MODIFIED:20250218T135955Z
UID:10001581-1739836800-1739923199@global.hsmai.org
SUMMARY:Adrian Awards Celebration 2024
DESCRIPTION:Adrian Awards Celebration 2024 at the New York Marriott Marquis
URL:https://global.hsmai.org/event/adrian-awards-celebration-2024/
LOCATION:New York\, NY\, United States
CATEGORIES:Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250219
DTEND;VALUE=DATE:20250220
DTSTAMP:20260409T090447
CREATED:20250125T092753Z
LAST-MODIFIED:20250219T141403Z
UID:10001650-1739923200-1740009599@global.hsmai.org
SUMMARY:2025 February Luncheon
DESCRIPTION:
URL:https://global.hsmai.org/event/2025-february-luncheon/
LOCATION:Orlando\,
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20250219T143000
DTEND;TZID=Australia/Sydney:20250219T173000
DTSTAMP:20260409T090447
CREATED:20241121T184400Z
LAST-MODIFIED:20250112T014238Z
UID:10001583-1739975400-1739986200@global.hsmai.org
SUMMARY:ROUNDTABLE: COMMERCIAL LEADERS – SYDNEY
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/rt-feb-syd-cl-2025-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”ROUNDTABLE: COMMERCIAL LEADERS – AUSTRALIA” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Wednesday 19 February\, 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1730997869425{margin-bottom: 0px !important;}”] \nBy Invitation Only \nHSMAI Asia Pacific runs regular Roundtable events for the leaders in the Revenue\, Digital\, Distribution\, Marketing\, Sales and Operational heads in the Hospitality Industry.  The Roundtables are invitation-only and are deliberately small\, boardroom-style meetings to ensure everyone can participate and benefit from the discussions. \nPlease contact us if you would like to be invited. \n[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/roundtable-commercial-leaders-australia/
CATEGORIES:APAC Roundtables,Roundtable
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/11/rt-feb-syd-cl-2025-1-rJ2EFd.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20250219T143000
DTEND;TZID=Australia/Sydney:20250219T173000
DTSTAMP:20260409T090447
CREATED:20250113T014356Z
LAST-MODIFIED:20250219T064302Z
UID:10001624-1739975400-1739986200@global.hsmai.org
SUMMARY:ROUNDTABLE: COMMERCIAL LEADERS – SYDNEY
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://asia.hsmai.org/wp-content/uploads/sites/12/2024/11/rt-feb-syd-cl-2025-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”ROUNDTABLE: COMMERCIAL LEADERS – AUSTRALIA” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Wednesday 19 February\, 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1730997869425{margin-bottom: 0px !important;}”] \nBy Invitation Only \nHSMAI Asia Pacific runs regular Roundtable events for the leaders in the Revenue\, Digital\, Distribution\, Marketing\, Sales and Operational heads in the Hospitality Industry.  The Roundtables are invitation-only and are deliberately small\, boardroom-style meetings to ensure everyone can participate and benefit from the discussions. \nPlease contact us if you would like to be invited. \n[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/roundtable-commercial-leaders-sydney/
CATEGORIES:APAC Roundtables,Roundtable
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2025/01/rt-feb-syd-cl-2025-1-5bGm5N.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Seoul:20250220T163000
DTEND;TZID=Asia/Seoul:20250220T193000
DTSTAMP:20260409T090447
CREATED:20241122T185602Z
LAST-MODIFIED:20250112T014238Z
UID:10001584-1740069000-1740079800@global.hsmai.org
SUMMARY:POWER-UP SEOUL – EDUCATION & NETWORKING – COMMERCIAL HOTELIERS
DESCRIPTION:[vc_row][vc_column][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2024/11/pu-feb-sel-2025-scaled.jpg” image_size=”full” frame_style=”single_line” align=”center”][vc_empty_space][vc_custom_heading text=”POWER-UP SEOUL – EDUCATION & NETWORKING” font_container=”tag:h5|font_size:27|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_custom_heading text=”Friday 20 February 2025″ font_container=”tag:h5|font_size:23|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_column_text css=”.vc_custom_1730860641231{margin-bottom: 0px !important;}”] \nRegistration: 3:45pm | Event: 4:30pm – 7:30pm \nHSMAI PowerUp is an HSMAI Asia Pacific casual Education & Networking event series for those working in commercial roles in hotels to connect\, learn\, and build their professional networks. \nThis is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual\, yet informative\, engaging\, and meaningful way. \nThe format for the event is 1-hour Education and 1.5 hours Networking. 🥂 \nJoin us for a unique opportunity to meet your peers and engage with hotel leaders. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2023/06/website-banner-why-attend-commconf.png” image_size=”large”][mk_image src=”https://hsmaiasia.org/wp-content/uploads/sites/12/2023/12/bkpu-montage-aug-2.jpg” image_size=”large”][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_custom_heading text=”AGENDA” font_container=”tag:h2|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ style=”flat” color=”green” spacing=”1″ gap=”10″ c_icon=”” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Welcome” tab_id=”1707754680050-fab22c56-38580168-f53e2c21-41fad7d9-7b336b6d-2e94″][/vc_tta_section][vc_tta_section title=”Speed-Friending and Drinks” tab_id=”1707755165108-1ce754a3-19300168-f53e2c21-41fad7d9-7b336b6d-2e94″][vc_single_image image=”31621″ img_size=”medium” alignment=”center”][/vc_tta_section][vc_tta_section title=”Open Networking and Drinks & Canapés” tab_id=”1707754802647-7d296b8e-73470168-f53e2c21-41fad7d9-7b336b6d-2e94″][vc_single_image image=”31620″ img_size=”medium” alignment=”center”][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_empty_space][vc_custom_heading text=”PARTNERS” font_container=”tag:h2|font_size:40|text_align:center|color:%2352247f” use_theme_fonts=”yes” css=””][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/power-up-education-networking-seoul-4/
CATEGORIES:Chapter Events,PowerUp
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/11/pu-feb-sel-2025-1-wij3vb.tmp_.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250220T180000
DTEND;TZID=UTC:20250220T203000
DTSTAMP:20260409T090447
CREATED:20250118T024409Z
LAST-MODIFIED:20250220T072631Z
UID:10001646-1740074400-1740083400@global.hsmai.org
SUMMARY:The Address Beach Resort
DESCRIPTION:[vc_row][vc_column][vc_column_text]UAE’s Thirsty Thursday is the perfect midweek escape\, offering a refreshing break in some of Dubai’s most sophisticated venues. This event provides an excellent opportunity for networking and relaxation\, set against the backdrop of the city’s swankiest spots. Designed to bring together professionals from the hospitality industry\, Thirsty Thursday is a must-attend for anyone looking to unwind and connect in style.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”Reserve your spot” color=”violet” css=”” link=”url:https%3A%2F%2Fhsmaime.org%2Fproduct%2Fttdxb%2F|target:_blank”][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/the-address-beach-resort/
LOCATION:The Address Beach Resort\, Address Beach Resort - The Walk - Jumeirah Beach Residence\, Dubai\, United Arab Emirates
CATEGORIES:Networking
ATTACH;FMTTYPE=image/png:https://global.hsmai.org/wp-content/uploads/2025/01/tt-2025-20-feb-1200x1200-1-yQqhcC.tmp_.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Oslo:20250221T140000
DTEND;TZID=Europe/Oslo:20250221T163000
DTSTAMP:20260409T090447
CREATED:20241210T234110Z
LAST-MODIFIED:20250221T125831Z
UID:10001597-1740146400-1740155400@global.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program | Session 2
DESCRIPTION:[vc_row][vc_column][mk_fancy_title color=”#000000″ size=”30″ margin_bottom=”0″ font_family=”none”]ECC – Excelling at Customer Centricity – an HSMAI Certification Program\n[/mk_fancy_title][mk_fancy_title color=”#000000″ size=”22″ font_style=”italic” margin_bottom=”15″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]🔑 Unlock the power of customer-centric leadership![/mk_fancy_title][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1733746719349{margin-bottom: 0px !important;}”]With HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.[/vc_column_text][vc_column_text css=”.vc_custom_1733827716548{margin-bottom: 0px !important;}”] \nWhy?\n\nTo improve measurements and reviews\, strengthen repurchase\, enhance reputation and increase return on investment.\n[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][vc_cta h2=”” style=”3d” color=”violet” css=”.vc_custom_1738671659537{background-color: #f2f2f2 !important;}”]📅 Dates: \n\nMonday\, February 17\, 2025\nFriday\, February 21\, 2025\nMonday\, February 24\, 2025\n\n🕒 Time: 2:00 PM – 4:30 PM CET\nEach session is 2.5 hours. \nFormat: Virtual[/vc_cta][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Who Should Attend?[/mk_fancy_title][vc_column_text css=”.vc_custom_1733828198103{margin-bottom: 0px !important;}”]This program is designed for property leaders and professionals eager to coach their teams toward delivering exceptional service. The ECC certification is designed for those ready to champion customer-centric strategies and drive meaningful change across teams within their hotel or organization. We recommend participating with at least two leaders from your hotel or organization to maximise the program’s benefits and achieve the best outcomes.[/vc_column_text][vc_column_text css=”.vc_custom_1737385217781{margin-bottom: 0px !important;}”]ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.[/vc_column_text][mk_padding_divider size=”20″][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Meet The Coach[/mk_fancy_title][vc_column_text css=”.vc_custom_1737384192999{margin-bottom: 0px !important;}”]The sessions will be led by Gil Mulders\, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership\, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level\, Gil gained extensive experience on a property level\, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.  \nGil also served as Chair of the HSMAI Europe People & Culture Advisory Board\, and later as a member of the advisory board\, contributing his expertise to advancing leadership and culture within the hospitality industry.[/vc_column_text][mk_padding_divider][mk_fancy_title size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Pricing[/mk_fancy_title][vc_column_text css=”.vc_custom_1733844299669{margin-bottom: 0px !important;}”]HSMAI Europe Members: 95 Euro (ex. VAT)\, per person\nNon-Members: 195 Euro (ex. VAT)\, per person[/vc_column_text][mk_padding_divider][vc_btn title=”SIGN UP HERE” color=”green” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Feur.cvent.me%2FkMkRRk|target:_blank”][/vc_column][vc_column width=”1/2″][vc_row_inner css=”.vc_custom_1733828210668{background-color: #f2f2f2 !important;border-color: #f2f2f2 !important;}”][vc_column_inner][mk_padding_divider size=”10″][mk_fancy_title color=”#000000″ size=”24″ margin_bottom=”5″ font_family=”Merriweather” font_type=”google” responsive_align=”left”]Sessions Overview[/mk_fancy_title][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1733828463067{margin-bottom: 0px !important;}”]1️⃣ Session One (2.5 hours): Introduction to the ECC Programme & Stakeholder Management \n\nWhat’s the programme – role of the Executive Coach and expectations.\nWhy Customer Centricity\nHow to prioritize & manage stakeholders interest\n\n2️⃣ Session Two (2.5 hours): Designing Instagrammable Experience\, Measurement & Culture\n \n\nHow to prepare to excel at designing key experience\nHow we measure progress\nHow we prepare to excel at creating a supportive culture\n\n3️⃣ Session Three (2.5 hours): Communication & Service Recovery  \n\nHow do we excel at communication\nHow do we excel at service recovery\nNext Steps\n\n📌 Note: Tools and best practices will be shared after each session and there will be an opportunity to implement some of the quick wins in between the sessions.[/vc_column_text][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][mk_divider style=”single_dotted” border_color=”#669933″][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program-session-2/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://global.hsmai.org/wp-content/uploads/2024/12/ecc-GyfsxB.tmp_.jpg
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