All Global Americas Insights

CURATE BOOK CLUB: Can’t Do It Yourself

Insights from industry icon Mike Leven on “Can’t Do It Yourself: How Commitment to Others Leads to Personal Prosperity,” his new memoir recounting his life and long, distinguished career in hospitality.

Best Practices for Hotel Loyalty Professionals

HSMAI hosted a Chief Loyalty Officer Virtual Roundtable on April 3 that focused on the impact that COVID-19 is having on hotel loyalty programs. CLO participants shared best practices, lessons learned, and ideas for preparing to accelerate as quickly as possible. Here are three of their suggestions.

Learning From Past Crises

While the coronavirus has been a huge disrupter not only in the hospitality industry but in every sector around the world, it’s not unique. Hospitality professionals have weathered numerous other crises, from outbreaks to natural disasters — each one offering its own lessons.

What Effect Will the Coronavirus Have on the Hospitality Industry?

HSMAI’s Sales Advisory Board discussed the impact that the coronavirus has had on their properties as well as their predictions for the entire hospitality industry on a call on Feb 12. While the virus has continued to spread, its effects changing and multiplying since then, Members offered a valuable take on what hoteliers can do to prepare for potential impacts

Revenue Optimization in Your Restaurants

Revenue optimization in hotel restaurants is specialized enough that it deserves its own case study. Thankfully, there is one — produced by Dr. Sheryl E. Kimes, professor of operations management at Cornell University School of Hotel Administration, and Jeannette Ho, vice president of Raffles global brand strategy and strategic relationships for AccorHotels.