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DTSTART;VALUE=DATE:20190909
DTEND;VALUE=DATE:20190912
DTSTAMP:20260503T072553
CREATED:20190629T113257Z
LAST-MODIFIED:20190909T054133Z
UID:10000576-1567987200-1568246399@global.hsmai.org
SUMMARY:Excelling at Customer Centricity\, the ECC Programme
DESCRIPTION:An Executive Coach Certification aiming for a pledge to excellence!\nExcelling at Customer Centricity\, the ECC Programme\, is an Executive Coach Certification with the aim for\nparticipants to become enablers of a culture of customer centric excellence.\nComing up in London\, September 9 – 11 from 9 am to 5 pm\nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n  \nTarget group:\nLeaders and other potential change agents that: \n\nAre eager to create excellent customer satisfaction and a great company culture\nWant to bring the customer experience into the board room\nBelieve in enabling a culture of customer centricity is a winning strategy\n\n  \nExecutive Coaches are trained by HSMAI Master Trainers: \nMia Touzin Leffler\, Education Adviser HSMAI Region Europe \n  \n  \n  \n  \nGil Mulders\, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board \n  \n  \n  \nPeer reviews and ratings on social media influence customer choice\, your reputation and brand. To be competitive and deliver promises\, in a world where everyone can express their opinions online immediately\, it’s more important than ever to foster a healthy\, resilient customer centric culture in your organisation. \nHSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media. \nThe seven areas covered are closely intertwined:\n\nDefine: Develop and define your service culture\nCare: Manage your stakeholders\nBe proactive online: Let social media work for you by creating “instagramable guest experiences”\nBuild cultural muscle: Use culture as a means of turning barriers into empowerment\nEngage stakeholders through thoughtful and strategic communication\nRecover from complaints and turn them into advocacy\nMeasure: Make sure you are measuring what matters\n\n\n‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’ \n– Mike Leven\, long time industry leader and international “hotel icon” about the ECC Programme. \n\n  \nDuration:\nExcelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings). \n \n  \n  \n  \n  \n  \n  \nPrices:\nExecutive Coach Training: €1950 excl. VAT for the three-day programme per person (excl. travel and accommodation).\nIf you sign up before August 15 you will receive the toolkit worth the value of €500 each. After August 15 the price will be €2450 excl. VAT per person. This will be a small group for about 10 people. \nAre you interested in joining? \nPress here to sign up or contact us at postbox@hsmai.eu or + 44 7951 780976 \n  \n 
URL:https://global.hsmai.org/event/excelling-at-customer-centricity-the-ecc-programme/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
CATEGORIES:Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190912T080000
DTEND;TZID=Europe/London:20190912T130000
DTSTAMP:20260503T072553
CREATED:20190617T051300Z
LAST-MODIFIED:20190911T054153Z
UID:10000487-1568275200-1568293200@global.hsmai.org
SUMMARY:HSMAI Region Europe Leadership day- Internal event
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1562841178027{margin-bottom: 0px !important;}”] \n\nThis year´s Leadership Day will take place at beautiful St James Court Hotel in London which is part of Taj Hotels\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)\nBook HERE. The hotel is very popular so it fills up very quickly. First come first served!\n \nPress here to sign up\nTarget group: The Leadership Day is an internal event\, just for our Advisory Board members from the industry\, staff and the sponsors for the event. \nThe Leadership Day gives HSMAI Europe volunteers the opportunity to discuss and analyse the industry’s organisational challenges together with their peers in the hospitality industry. The programme will start at 8 am and last until 12pm followed lunch together with the participants at The HSMAI Day UK. \n  \nProgramme:[/vc_column_text][mk_table style=”style2″] \n\n\n\n\nTime\nWhat\n\n\n\n\n\n\n07:30-08:00\nRegistration Networking coffee\n\n\n\n\n08:00- 08:15\n\nWelcome and update by Ingunn Hofseth\, President & CEO\, HSMAI Region Europe \n  \n  \n  \n  \n \nThe Moderator for the day is Anant Vithlani\, Vice President Sales in Nordic Choice Hotels and Chair of the HSMAI Region Europe Sales Advisory Board \n\n\n\n\n\n08:15-08:45\nPersonal introduction by all attendees\n\n\n\n\n08:45-10:15\nThe program will start with separate meetings of the six Advisory Boards\nAll meetings will take place in the same room. One round table per Advisory Board.\n\n\n\n\n10:15-12:00\nPresentations and Discussions\nThe chairs and others from the HSMAI Region Europe Advisory Boards will present what they have done and will do for the coming year and also to discuss current trends and challenges of the industry. The meeting give opportunities for executives to engage in a highly interactive roundtable format unique to HSMAI Region Europe\, facilitating a deeper understanding of the factors driving change\, and enabling them to find answers specific to their own business.You will hear from our six Advisory Boards: \n\nRevenue Optimisation\nDistribution\nMarketing and Branding\nSales\nInnovation\nPeople & Culture\n\nYou will also meet some of our sponsors\n\n\n\n\n12:00-13:00\nLunch together with the participants at The HSMAI Day UK\n\n\n\n\n[/mk_table][vc_column_text css=”.vc_custom_1562841129203{margin-bottom: 0px !important;}”] \n\nA big thank you to our sponsors!\n  \n \n  \n  \n \n  \n  \n \n  \n  \n \n  \n  \n[/vc_column_text][/vc_column][/vc_row]
URL:https://global.hsmai.org/event/hsmai-region-europe-leadership-day-internal-event/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
CATEGORIES:Leadership Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190912T120000
DTEND;TZID=Europe/London:20190912T183000
DTSTAMP:20260503T072553
CREATED:20190617T051300Z
LAST-MODIFIED:20190911T054154Z
UID:10000488-1568289600-1568313000@global.hsmai.org
SUMMARY:The HSMAI Day UK
DESCRIPTION:This year´s HSMAI Day UK will take place at beautiful St James Court Hotel in London which is part of Taj Hotels \nThe HSMAI Day\, UK\nThursday 12 September from 12:00 pm – 6:30 pm (including networking and drinks)\nLunch and networking from 12-1 pm\n \nSt James Court Hotel\, 54 Buckingham Gate\, Westminster\, London \nPress here to download the programme \nIt is free for HSMAI members working directly in the Hotel & Travel industry! \nPress here to sign up!\nUnderstanding the true value of loyalty programmes\nWho Should Attend: \n\nHotel ownership groups that wonder about the value of the loyalty programme (after all\, the owner may think “if it is such a strong brand\, why do I need a Loyalty programme?”)\nThose who want to know how to calculate the value of such programmes\nOthers involved in managing those guests who are part of the hotel’s loyalty programme\nRevenue managers who must learn to incorporate loyalty into their forecasting\n\nFollowing the educational programme we open for networking and drinks until 6:30 pm \nPress here to sign up! It is free from HSMAI members working directly in the Hotel & Travel industry!\nAs a member of HSMAI you can attend the HSMAI Day for free now. This is a new arrangement since last year\, linked to several changes and the new membership prices. Depending on what membership your company has with HSMAI\, you can have a certain amount of participants attending the HSMAI Day free of charge. \nIf you have any questions\, please contact Benedicte on bgb@hsmai.no \n  \nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast) Book HERE. The hotel is very popular so it fills up very quickly. First come first served! \n 
URL:https://global.hsmai.org/event/the-hsmai-day-uk/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
CATEGORIES:The Hsmai Day
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20190911T123000
DTEND;TZID=Europe/London:20190911T203000
DTSTAMP:20260503T072553
CREATED:20190613T032659Z
LAST-MODIFIED:20190911T054153Z
UID:10000486-1568205000-1568233800@global.hsmai.org
SUMMARY:HSMAI Region Europe Curate- An HSMAI Executive Insights Forum
DESCRIPTION:An HSMAI Executive Insights Forum event included lunch and dinner \nThe main topic for the Curate this fall will be DESIGN THINKING — we think this could be another industry game-changer: design thinking\, a human-centred approach to creative problem solving that has major implications for the business of hospitality\, especially when it comes to powering innovations that harness the convergence of sales\, marketing\, and revenue optimisation. Our vision is to build an agenda with our signature mix of thought-provoking speakers from inside and outside our industry\, interactive discussions\, and collaborative brainstorming. \nPress here to download the programme\nThe Curate will take place at the beautiful St James Court Hotel in London which is part of Taj Hotels. \n  \nSign up here! \nIt is free to attend for Organisational HSMAI members!\nWe have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast). Book HERE. The hotel is very popular so it fills up very quickly. First come first served!
URL:https://global.hsmai.org/event/hsmai-region-europe-curate-an-hsmai-executive-insights-forum/
LOCATION:St James Court Hotel\, 54 Buckingham Gate\, Westminster\, London\, SW1E 6AF\, United Kingdom
CATEGORIES:Curate
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