Join us for Connecting Future Leaders at the Crowne Plaza Berlin on March 4th, as we welcome their leadership team to share their strategies for enhancing Guest Satisfaction and Loyalty within the hospitality industry.

Date: Monday, March 4th
Time: 17:45 – 21:00
Location: Crowne Plaza Berlin, Potsdamer Platz, Hallesche Straße 10, 10963 Berlin

Connecting Future Leaders is a professional and social meeting point for the exchange of experience and networking in the hotel and travel industry.
This event is for industry professionals, age 35 or younger.

Our panel and speakers will amongst other questions, answer the following:

• What are the most important factors influencing guests’ loyalty at a hotel?
• Are there any unconventional ways to build loyalty programs?
• Why is it important to have loyalty programs and what does it really mean to have loyal guests?
• What are the benefits of loyalty? What values does it hold for a hotel or corporation?

Agenda:

• 17:45 – 18:00: Registration
• 18:00 – 18:10: Welcome from HSMAI Europe
• 18:10 – 19:00: Insights from the Leadership Team at Crowne Plaza Berlin
• 19:00 – 19:30: HSMAI Europe; What’s next?
• 19:30 – 21:00: Drinks & Networking at Layla Bar

Participation includes two drink vouchers along with light food and snacks.

Don’t miss this opportunity to gain valuable insights into guest satisfaction and loyalty strategies!

Venue: Layla Bar at the Crowne Plaza Berlin