Global Coronavirus Resources

HSMAI is providing access to resources that will help hotel and travel industry professionals stay informed about the impact of the coronavirus outbreak on sales, marketing, and revenue optimization, and put crisis management techniques into play. If you would like to contribute a resource, please send information to

Click the links below to view specific resources

HSMAI Insights


Industry Insights

» Will Event Planners React the Same to Coronavirus Versus Earlier Crises? (Added 4/3)
By Skift

» Temporary Closure Digital Checklist For Hotels (Added 4/2)
By Stephanie Smith, Cogwheel Marketing

» U.S. Hotels Changes in RevPAR and Profits During Historical Recessions (Added 4/1)

» J.D. Power Survey of Consumer Sentiment Stresses Need for Empathy and Consistency from Travel Brands (Added 4/1)
By Lodging Magazine

» The Coronavirus Relief Package Passed. How Do You Access Funding? (Added 4/1)
By Roger Dow, President and CEO at the U.S. Travel Association

» COVID-19 IN HOSPITALITY (Added 3/30)
Daily updates & useful resources from The Hotel Network


» Hoteliers seek to make up revenue losses from COVID-19 (Added 3/31)

» Hotel Sales Teams: Two Sales Tasks You Can Do This Week To Get Ready For The Rebound (Added 3/31)
By Doug Kennedy

» Live Coronavirus Impact (Added 3/31)
Hotel Benchmarking

» Coronavirus Pandemic’s Negative Impact on Travel by Americans Continues to Accelerate
By Longwoods International

» OTA & Travel Distribution Update: Short-term rental platform cancellation policies scrutinized; projects decreases in Q1 revenue; Indian OTAs struggle with traveler cancellations (Added 3/31)
By Greg Duff, Foster Garvey PC

» As COVID-19 Cancellations Continue, Organizations Reduce Marketing Spend (Added 3/30)
By Hotel Business

» Search data reveals some positive trends but industry should remain cautious (Added 3/30)
By Phocuswire

» How Travel Brands Are Approaching TV Advertising Now (added 3/30)
By Skift

» US hotel RevPAR forecasted to drop 50.6% for 2020 (Added 3/30)

3-23 – 3/29

» As Consumers and Travel Suppliers Work Through Crisis, Most Travelers Satisfied With Industry Response So Far
By J.D. Power

» Revenue Managers: Rise Up! (Added 3/27)
By Robert Cross, Chairman at Revenue Analytics, Inc

» Looking Past This Crisis – The FutureState of Travel (Added 3/26)
By Clayton Reid, CEO, MMGY Global

» GBTA Member Survey Results (Added 3/26)

» Flexibility with groups can strengthen relationships (Added 3/26)

» How Coronavirus Is Impacting the Global Hotel Industry (Added 3/26)
By HotStats

» U.S. Hotel Viewpoint | An Updated 2020 Outlook (Added 3/25)

» Ongoing Study Shows the Impact of COVID-19 on North American Destination Organizations (Added 3/25)
By MMGY Global

» Special Report: hotels re-open and travel booking searches surge in China as Coronavirus tapers off (Added 3/25)
By James Wilkinso, Hotel Management

» Managing Your Hotel’s Social Media Presence During COVID-19 (Added 3/24)
By 80 Days

» Coronavirus Pandemic’s Impact on Travel by Americans Increases Dramatically in One Week (Added 3/24)
By Longwoods International

» The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark (Added 3/24)
By Alan Young, President of Puzzle Partner Ltd.

» 8 Things Hotels Should Be Doing About The Global Crisis (Added 3/23)
By Fuel Podcast with Tim Peter

» The impact of events moved, canceled due to pandemic (Added 3/23)
By Barbara Fraccascia  and  Claudia Alvarado,

» What Will Travel Be Like After The Coronavirus? (Added 3/23)
By Christopher Elliott,




» COVID-19 financing strategic options for hotel owners (Added 3/18)
By Harry George Spirides, President at Spirides Hospitality Finance

» Workers and Small Businesses Are the Backbone of the Travel Industry. They Need Relief Now. (Added 3/18)
By Roger Dow, President and CEO at the U.S. Travel Association

» COVID-19 and Travel Sentiment Survey (Added 3/17)
By Longwoods International

» Litigating lost group revenue tricky during pandemic (Added 3/17)

» Practical Revenue Management Tactics To Implement In Your Hotel During The Coronavirus Crisis (Added 3/17)
By Thibault Catala, CRME

» Coronavirus and the repercussions for the hotel cancellation policies (Added 3/17)
By Paula Carreirão, asksuite

» From London To New York, How Empty Hotels May Turn Into Coronavirus Hospitals (Added 3/17)
By Forbes

» ADARA Releases COVID-19 Resource Center for Travel Brands (Added 3/17)

» COVID-19 Business Response: Are you finding the hidden growth opportunity? (Added 3/16)
By Mitch Gross

» Coronavirus’​ Wrath On Our Industry (Added 3/16)
By Wes Santos, General Manager in San Jose, CA

By Clayton Reid, CEO, MMGY Global

» What hotels can learn from Hong Kong’s response to COVID-19 (Added 3/16)
By Rob Funnell, Triptease

» Coronavirus: ‘Sight of nature nearly brought tears to my eyes’ – after lockdown, people in Chinese cities are getting out, and booking trips again (Added 3/16)
By South China Morning Post

» Coronavirus: How travel brands should adjust ad spend (Added 3/16)
By Koddi Team

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» COVID-19: Industry Leaders Speak Out on the Future of the Meeting Business (Added 3/13)
By Fran Worrall, Hospitality Upgrade Editor

» Digital marketing in the age of coronavirus – what travel brands need to know (Added 3/12)
By Mitra Sorrells, PhocusWire

» Travel Leaders Echo Experts: Make Fact-Based Decisions About Traveling (Added 3/12)

» Crisis Management: Preparing Your Hotel for Coronavirus (COVID-19) | Margaret Mastrogiacomo (Added 3/11)
By Margaret Mastrogiacomo, EVP, Strategy at NextGuest

» Nearly a Third of U.S. Travelers Defer Plans as Uncertainty Grows: Skift Research Survey (Added 3/11)
By Skift

» Tourism Economics Analyzes Potential Impacts of COVID-19 on Travel (Added 3/10)

» New GBTA Research Shows Coronavirus Continues To Impact The Business Travel Industry (Added 3/10)

» Top 10 Things For Salespeople To Do During This Coronavirus (Besides Washing Your Hands). (Added 3/9)
By Holly Zoba, Influencer Sales

» COVID-19: UNWTO Calls On Tourism To Be Part Of Recovery Plans (Added 3/9)
By World Health Organization

» Coronavirus survival tips for hotels (Added 3/9)
By Sherri Kimes

» Coronavirus: Train Your Front Desk & Reservations Team To Respond To Guest Comments & Questions (Added 3/9)
By Doug Kennedy, President of the Kennedy Training Network

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