Insights

In recent years, the hospitality industry has faced well-placed scrutiny over its lack of diversity, equity, and inclusion (DEI). The Rising Sales Leader Council discussed how they are thinking about DEI at personally and professionally. 

In 2023 we have fallen back into uncertainty where the conversation around the economic concerns doesn’t match the actual data the hotels are experiencing in real time. Insights from the HSMAI Sales Advisory Board on how we are forecasting in today’s climate.  

Since the outbreak of the pandemic, we’ve had to adapt when it comes to meetings, events, and even leisure travel. The Rising Sales Leader Council met to discuss the challenges we’ve faced successfully managing client expectations and share some strategies we use to manage these situations. 

From blockchain to data analytics to virtual reality and NFTs, there are a plethora of new technologies that can impact the way hospitality businesses operate. But which technologies are going to play the most important role in the future?

HSMAI’s Marketing Advisory Board discussed what the layoffs could mean for the hospitality industry. While it may be too soon to say definitively, below are the top trends we’re noticing and planning for. 

According to the latest Longwoods International tracking study of American travelers, the current strong demand for travel may be in peril because of concerns about jobs, inflation and the economy.  About half of travelers report that concerns about their personal financial situation will impact their travel decisions in the next six months.  Insights for HSMAI from Longwoods President & CEO Amir Eylon

The HSMAI Global Distribution Advisory Board held its first meeting of 2023 recently and discussed key focus areas for 2023.

What is the best way to handle these fees? Should they be included in the rate? Or should they be displayed separately? There is no easy answer. But there are three things to consider when making this decision. 

How do we know that we’re doing well compared to competitor hotels in our area? The HSMAI Rising Revenue Optimization Leader Council grappled with measuring performance with limited competitor data and unreliable year over year data. Here are ways that we are measuring success.