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The HSMAI Day UK

September 12 @ 12:00 pm - 6:30 pm

This year´s HSMAI Day UK will take place at beautiful St James Court Hotel in London which is part of Taj Hotels

The HSMAI Day, UK

Thursday 12 September from 12:00 pm – 6:30 pm (including networking and drinks)
Lunch and networking from 12-1 pm

St James Court Hotel, 54 Buckingham Gate, Westminster, London

We have a special rate for accommodation at this hotel with rooms from GBP 230. (Rates include VAT & Breakfast)
Book HERE.

Press here to sign up!

It is free for HSMAI members working directly in the Hotel & Travel industry!

 

Understanding the true value of loyalty programmes

Who Should Attend:

  1. Hotel ownership groups that wonder about the value of the loyalty programme (after all, the owner may think “if it is such a strong brand, why do I need a Loyalty programme?”)
  2. Those who want to know how to calculate the value of such programmes
  3. Front office and others involved in managing those guests who are part of the hotel’s loyalty programme
  4. Revenue managers who must learn to incorporate loyalty into their forecasting

 

The moderator of the day and also the main speaker will be

Stowe Shoemaker
Dean
Harrah College of Hospitality, University of Nevada, Las Vegas

 

 


Challenges and Complexity of Loyalty Programmes

 

By Philippe Roy
Director Global Client Group Europe – Head of the Hospitality Vertical
American Express

 

 


Overview of Customer Loyalty

By Stowe Shoemaker
Dean
Harrah College of Hospitality, University of Nevada, Las Vegas

 

 


Case study with the goal to learn how to calculate the value of word – of – mouth

By Stowe Shoemaker
Dean
Harrah College of Hospitality, University of Nevada, Las Vegas

 

 


Panel discussion on how loyalty is used today following The Loyalty Circle

You will amongst others meet:

Teresa Comparato
Sr. Director Head of Loyalty EMEA
Radisson Group

 

 

Isabelle Birem
Senior Vice President
Global Head of Loyalty
Accor

 

 

Ravindra Bhagwanani
Managing Director
Global Flight

 

 

Moderator: Stowe Shoemaker, Dean, Harrah College of Hospitality, University of Nevada, Las Vegas

 

Following the educational programme we open for networking and drinks until 6:30 pm

 

Press here to sign up! It is free from HSMAI members working directly in the Hotel & Travel industry!

 

 

Details

Date:
September 12
Time:
12:00 pm - 6:30 pm
Event Category:
Website:
https://hsmai.eu/event/hsmai-day-uk/

Venue

St James Court Hotel
54 Buckingham Gate, Westminster
London, SW1E 6AF United Kingdom
Website:
https://hsmai.eu/venue/st-james-court-hotel/