Showing Items with Sales Category


Leveraging Data Analytics

Data analytics is critical in hotel sales. But how do you know what are the right KPIs and metrics? And what is the difference between the two?   This topic is…

HSMAI Customer Insight: Travel Demand Stays Steady in the New Year | Longwoods

According to the latest Longwoods International tracking study of American travelers, 41% of them are likely to take an international trip in 2025.  And 46% of those planning international travel say those trips will not reduce the number or shorten the length or spending on their domestic U.S. travel this year. Get insights for HSMAI from Longwoods President & CEO Amir Eylon.

Next-Level Contact Centers: Boosting Team Dynamics and Operational Excellence 

During an HSMAI Contact Center Special Interest Group (SIG) session focused on Team & Agent Dynamics and Operational Excellence, industry professionals from organizations such as Hershey Entertainment & Resorts, Accor, IHG, Rosewood Hotels & Resorts, and others gathered to share their experiences, challenges, and strategies in managing contact centers effectively.

HSMAI Perspective: Building Momentum from AI to Dubai

Over the past few weeks, I’ve had the pleasure of attending several events that highlight the vibrancy and dedication of our HSMAI community. From Curate and the Sales Leader Forum (SLF) to the Americas Board Meeting and Executive Roundtables, these gatherings have not only been opportunities to meet members, partners, committed staff and leadership but also a chance to witness firsthand the passion and innovation driving our industry.

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