Join the conversation as contact center leaders from both in-house and outsourced models discuss key learnings from 2025 and strategic priorities for 2026. We’ll dive into performance benchmarks, workforce trends, and innovation strategies to help optimize your contact center operations and prepare for the future.

Discussion Leaders:

• Michelle Lord, Director, Reservation Sales, Accor Global Reservation Center
• Katie Henshaw, Director, Contact Center & Vendor Management, Red Roof