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Excelling at Customer Centricity, the ECC Programme in Oslo

December 4 @ 9:00 am - December 6 @ 5:00 pm

An Executive Coach Certification aiming for a pledge to excellence!

Excelling at Customer Centricity, the ECC Programme, is an Executive Coach Certification with the aim for participants to become enablers of a culture of customer centric excellence

Coming up in Oslo, Desember 4 – 6 from 9 am to 5 pm @THE THEIF

From our ECC Programme in London in September

Target group:

Leaders and other potential change agents that:

  • Are eager to create excellent customer satisfaction and a great company culture
  • Want to bring the customer experience into the board room
  • Believe in enabling a culture of customer centricity is a winning strategy

 

Executive Coaches are trained by HSMAI Master Trainers:

Mia Touzin Leffler, Education Adviser HSMAI Region Europe

 

 

 

 

Gil Mulders, Former Head of Learning Europe at IHG – InterContinental Hotels Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

 

 

 

Peer reviews and ratings on social media influence customer choice, your reputation and brand. To be competitive and deliver promises, in a world where everyone can express their opinions online immediately, it’s more important than ever to foster a healthy, resilient customer centric culture in your organisation.

HSMAI (Hospitality Sales & Marketing Association) has developed a certification for executive coaches to guide organisations to excel. The new certification enables participants to coach teams in delivering promises that have a positive impact on the perception of the brand in social media.

The seven areas covered are closely intertwined:

  • Define: Develop and define your service culture
  • Care: Manage your stakeholders
  • Be proactive online: Let social media work for you by creating “instagramable guest experiences”
  • Build cultural muscle: Use culture as a means of turning barriers into empowerment
  • Engage stakeholders through thoughtful and strategic communication
  • Recover from complaints and turn them into advocacy
  • Measure: Make sure you are measuring what matters

‘For many years I have wondered what strategy is most important amongst the many. I know believe the Excelling at Customer Centricity is the single best’

– Mike Leven, long time industry leader and international “hotel icon” about the ECC Programme.

 

Duration:

Excelling in Customer Centricity’ Certification consists of 4 modules in 3 full days (including evenings).

 

 

 

 

 

 

Prices:

Executive Coach Training and certification: €2 450 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each.

Due to economical support from NHO Reiselivs Utviklingsfond, members of NHO Reiseliv and HSMAI get a special price if your company is a member of both HSMAI and NHO Reiseliv. 

Executive Coach Training and certification for HSMAI member and NHO Reiseliv member (you need to be a member of both organizations!): €1 225 for the three-day programme per person (excl. travel and accommodation) including a toolkit worth the value of €500 each.

 

Are you interested in joining?

Press here to sign up or contact us at postbox@hsmai.eu

 

 

 

Details

Start:
December 4 @ 9:00 am
End:
December 6 @ 5:00 pm
Event Category:
Website:
https://hsmai.eu/event/excelling-at-customer-centricity-the-ecc-programme-in-oslo/

Venue

THE THIEF
Landgangen 1,
Oslo, 0252 Norway
Website:
https://hsmai.eu/venue/the-thief/

Organizer

HSMAI Region Europe
Phone:
+4791652873
Email:
postbox@hsmai.eu
Website:
www.hsmai.eu