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HSMAI and Cvent in Berlin

November 12, 2019 @ 9:00 am - 11:30 pm

Hospitality Leadership Summit BERLIN

We would be thrilled if you would join us for this exclusive, invitation only, breakfast round table. During the summit we will be discussing the latest trends within, the MICE world, leading a successful sales team and maximising the MICE tools available

Press here for more information and to sign up!

From HSMAI you will meet Michael Hucho. He will be presenting Customer Centricity – a digital or a human challenge?

Michael Hucho, being a true hotelier since over 30 years, is an entrepreneurial challenger when it comes to “digital hospitality”. While e-commerce, online distribution, loyalty and CRM all seem to be quite technical disciplines in modern hotel cooperations, it all comes back to what counts the most – the human factor in leadership. Customer centricity is at stake and will be the “make it or brake it“ element for those who strive to play a leading role in tomorrows travel markets. Michael Hucho, as a leading management expert in online travel, knows about the necessity of braking outdated organisational silos, changing work and leadership culture and how to set a clear focus on the key opportunities for future success.

Michael Hucho, Member of the HSMAI Region Europe Customer & Distribution Advisory Board

Meet also Kathleen Garcia, Vice President Hospitality Cloud



November 12, 2019
9:00 am - 11:30 pm
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Hotel Adlon Kempinski
Unter den Linden 77
Berlin, 10117 Germany
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