How can hotels enhance the traveller’s journey while achieving sustainable profitability? This session focuses on creating seamless guest experiences at every touchpoint. Discover how to meet evolving traveller expectations, from simplifying bookings to implementing guest-centric technologies like mobile check-ins, smart room features, and contactless services. Learn how these innovations improve convenience and satisfaction, drive loyalty, boost occupancy, and ensure long-term success in today’s competitive market. Join us to uncover the true cost of direct distribution and strategies to align profitability with an exceptional guest journey.

Maximize your hotel’s potential in Singapore’s dynamic market—smartly allocate your digital marketing budget to reach the right guests, enhance your visibility, and create campaigns that set you apart from the competition.