As business comes back, an already stressed and strained hospitality workforce faces even more pressure. Take a pause with performance expert Dr. Jannell MacAulay’s exclusive three-part series on personal, professional, and organizational resilience.
New research from the HSMAI Foundation suggests that the talent pipeline is in trouble — which could hinder the recovery that is already underway.
HSMAI’s Sales Advisory Board (SAB) is developing resources to help hospitality organizations that are gearing up to bring back staff and hire for new positions, including vice presidents of sales. The SAB has drafted this job description template to use as a starting point for the sales vice president role.
While 2020 was a difficult year for the hospitality industry, one of the bright spots was the manner in which human resources (HR) professionals responded to the many unanticipated and still-evolving challenges associated with the pandemic.
Members of the HSMAI Foundation Board of Directors share insights on the hospitality talent crisis.
The HSMAI Foundation and HSMAI Middle East hosted a virtual Executive Roundtable for hotel chief human resources officers in the region to discuss best practices they have developed after nearly eight months in the world of COVID-19 revolving around changes in HR departments, technology, and employee wellness.
HSMAI convened a roundtable for Hospitality chief loyalty officers recently who discussed recovery timing, new ways of messaging, and how to build trust, among other topics.
Lessons learned and best practices revolving around employee retention, communication, and innovation after nearly eight months in the world of COVID-19.
The HSMAI Foundation and HSMAI Europe hosted a virtual Executive Roundtable for hotel chief human resources officers across Europe on Sept. 16 to discuss current and potential future challenges they are facing in the new world of COVID-19.
The HSMAI Foundation and HSMAI Asia Pacific hosted a virtual Executive Roundtable on Aug. 19 for hotel chief human resources officers in the Asia Pacific region to discuss current and potential future challenges they are facing in the new world of COVID-19.