Tools to close gaps, reduce leakages, identify opportunities and gain commitment across silos to win and retain your customers

• Develop how your team speaks the language of business outside your specialty for better results across functions.
• To progress in their career, wider business acumen and people skills become as vital to success, if not more so, than their technical know-how.

WHO from your team will find this beneficial?

They can answer yes to the WHY´s below. You are likely to be recognised as a talent in Revenue optimization, Commercial, Sales, Marketing, Distribution or Operations.

WHY?

• The need to communicate specialist knowledge comfortably
• The need to understand (and make clear to others) what influences business
• The need to work more effectively across silos to pick up trends and gain commitment
• They want to be recognised and be ready for additional leadership
• They want to engage and communicate with empathy
• They want to manage their development

You can choose to engage with this resource through self-study or participate in a digital program facilitated by HSMAI Europe’s executive coaches. The workshop programs span over 5 weeks, with a weekly commitment of 1.5 hours and HSMAI Europe members can join at no cost.

The main coach for this program is Mia Touzin Leffler

Mia is passionate about talent development, specializing in organisational behaviour and change management. With a senior executive background, both as an academic and in industry: as head of hospitality degrees at the University of West London and at Glion Hotel School, Switzerland, as a senior consultant with Disney / Europcar and as Head of Management Development & Training at Sheraton hotels, Europe, Middle East, Africa and South East Asia. Mia is Education Adviser to HSMAI Europe.

Coach:

Robert Holan is currently the General Manager at The Thief in Oslo and has studied at Cornell University in New York. He began his career as a waiter and bartender, advancing to roles such as Head Waiter and Restaurant Manager. Robert has extensive experience as a General Manager in reputable hotel chains such as Strawberry and Radisson, and has also gained international experience in various countries including Ireland and Slovakia. Today, he is a driving force behind The Thief’s current success.

Robert currently serves as the president of the Cornell Hotel Society in Norway.

In 2008, Robert Holan won the Young Hotelier of the Year award at the HSMAI Awards Norway.