HSMAI Customer Insight: Americans Expect Excellent Service as They Resume Travel | Longwoods

According to the latest Longwoods International tracking study of American travelers, more than 80% expect the travel and tourism industry to provide as good or better service than they did prior to the pandemic. This is a concern as these labor shortages in the hospitality and tourism sectors will likely impact the level of service travelers receive at destinations, according to Amir Eylon, President and CEO of Longwoods International. Eylon provides additional insights into the findings for HSMAI:

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Categories: Marketing
Insight Type: Videos