Digital Marketing Best Practice: Accor Get Real – Experience It All Campaign

Insights into HSMAI Adrian Award 2021 winning entries, excerpted from the HSMAI SPECIAL REPORT 2021 Adrian Awards: Platinum and President’s Award Honorees. 



Accor set out to launch a campaign encouraging people to visit its hotels and reenter the travel world. In addition, Accor wanted to raise the profile of its loyalty program, ALL – Accor Live Limitless, in North America. 


Accor partnered with Momentum Worldwide and celebrity Neil Patrick Harris to reignite people’s passion for travel. They created a series of five comedic tutorial videos depicting Neil’s struggles with the basics of human interaction, covering topics such as how to pack and how to greet people. Each video featured an Accor destination, linking back to its main offer. Accor supported the campaign through digital and PR tactics, and the videos were housed on a microsite, which was promoted via email and display and social advertising. 



The campaign achieved 1.5 billion combined impressions across digital, social media and PR, and Accor saw a 111% increase in bookings and 141% increase in revenue, versus the same period in 2019. The campaign was also picked up by publications such as People, Travel + Leisure, and Conde Nast Traveler.

Enter the 2022 Adrian Awards Competition

Categories: Marketing, Digital
Insight Type: Best Practices, Videos