Talent & Leadership Insights

Insights on the latest talent & leadership issues

New research from the HSMAI Foundation suggests that the talent pipeline is in trouble — which could hinder the recovery that is already underway.

As hospitality moves into and through recovery, it’s becoming increasingly clear that we’re facing a double-edged sword. Insights from original HSMAI Foundation research indicate that, while business is finally returning to an industry that has been pummeled by COVID-19, a variety of factors have disrupted our talent pipeline, some related to the pandemic and some not. As a result, hotel companies may not be sufficiently staffed with sales, marketing, and revenue professionals at the property and above-property levels to meet the return — now or in the years ahead.

Customized Selling Tips for Different Personality Types

In order to be an effective salesperson, it is crucial to understand the strengths and weaknesses that come from your personality. HSMAI’s Rising Sales Leader Council’s Sales Tools Workgroup has defined selling tips for four different personality types.

Living in a World of Labor Shortages

HSMAI’s Revenue Optimization Advisory Board members recently discussed how their companies are addressing labor shortages, not just today but in the years ahead.

Industries to Scout for Hospitality Sales Talent

While the war on talent is nothing new for the hospitality industry, the pandemic has made this an even bigger challenge. What other professions and industries can you target for talent and explore for new business development opportunities?

Progress Toward Gender-Balanced Hospitality Leadership

A new report offers encouraging news about women in leadership positions in hotel sales, marketing, and revenue management.

HSMAI PERSPECTIVE: Helping Students Help You

New insights from the HSMAI Foundation suggest how to encourage careers in hospitality sales, marketing, and revenue.

Recruiting and Deploying Niche Market Sellers

HSMAI’s Sales Advisory Board is developing resources to help hospitality organizations that are gearing up to bring back staff and hire for new positions, including niche market sellers. This outline will help sales leaders effectively recruit and deploy niche market sellers.